AT&T Stole from my bank account and was on hold for over 4 hours waxahacie Texas

 In my area at&t stopped offering DSL and told us we had to switch to U-verse. Me and my wife did on 10-22-13 the tech came out and switched our
service. On 12-05-13 we received two bills one for the new U-verse and one for the disconnected DSL. My wife called AT&T and after about 2 hours we were told that the problem was solved and we only had one bill which we paid. On 12-30-13 AT&T automatically pulled $89.64 out of our account for the
disconnected DSL and $31.00 for the U-verse. When we called to have this problem solved we were on hold for over 4 hours we were hung up on and sent
back to their automated call screen service over 10 times. At the end they said they would credit the money back in 3-5 business days which does not really help me and my wife because that money was for groceries this week so until we get our money back we cannot eat. When I spoke to a supervisor I was told there was nothing they could do for our time spent or for the fact that they unlawfully pulled money out of my account.