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Report: #818243

Complaint Review: auravie - Van nuys California

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  • Reported By: Lori — Bremond Texas United States of America
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  • auravie Van nuys, California United States of America

auravie misrepresentation of free trial. Van nuys, California

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This company advertises as a free trial offer for their product. This is by no means free even after you pay shipping. After 6 days of having this product this company will bill your debit/ credit card to have you pay $97.88 for a full month supply. This is the cost of the "free trial".When you call to cancel the shipments it has to be within 10 days of the product arrival or you are billed the full price. This is in very small print in the brochure after you recieve the product.The brochure does not explain that you must return the  unused portion of the product at your own cost. The customer service message before you speak with a live person is very abrupt. Bordering on rude. Then, you speak with a customer service rep that quickly explains to you that nothing was "free" even after paying shipping costs. It will also be explained to you that a maximum of 10 days supply is all you may use and return the rest of the bottles- at your expense- and they will determine if it is a 10 days supply or if you are billed the full cost. This is the worst example of " free trial " I have ever experienced. Please watch your bank or credit card statements.The billing is very quick . There are many reasons that will exclude you from being billed the full price. You will only be told this when you try to cancel. You have to call your bank to ensure that this company will no longer have access to your account.They will continue to try even after you cancel.

This report was posted on Ripoff Report on 01/05/2012 05:51 AM and is a permanent record located here: https://www.ripoffreport.com/reports/auravie/van-nuys-california-/auravie-misrepresentation-of-free-trial-van-nuys-california-818243. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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