Complaint Review: CenturyLink - Nationwide
- CenturyLink Nationwide USA
- Phone:
- Web:
- Category: Internet Services
CenturyLink Lied, Deceived, Unethical practices Nationwide
*Author of original report: Hey Genius - TYG (USA)
*Author of original report: Contract
*General Comment: Read.
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We were lied to about a package with DirectTV through CenturyLink being 55.00 total a month. I was paying 65.00 before I was deceived into purchasing the new package and I was perfectly happy with the services as well, but 55.00 dollars sounded like an awesome deal. I knew it sounded to good to be true so I made sure to ask several questions to make sure my bill was only going to be 55.00 a month. Sure enough, just like I anticipated... our bill 4 months later is 120.00. It's a ritual that every time we receive a bill we have to call CenturyLink, becease once again... the bill is incorrect. In the past 5 months, we have spent approximately 10 hours on the phone with CenturyLink and our issue is still unresolved.
I filed a claim with the BBB and received a call back from Robert. He was nice at first, but then he began to get rude and decided to tell me that I was exaggerating and looked at the bill wrong. There was no exaggerating! CenturyLink has the capability to review all of our phone conversations dating back to 5 months and continually refuses! He credited us $100 (so he says), but that does not resolve our issue. Our bill will still come next month and be back to $120.00 and the following 19 months as well.
Every time I call CenturyLink all the employees are super quick to switch us to DirectTV...without notifying us that they are doing so. The issue is not with DirectTV. The issue is with CenturyLink as they are the ones who bold-face lied to us. They are the ones who tricked us into getting DirectTV when I could have cared less for it in the first place. We have DirectTV THROUGH CenturyLink, therefore, CenturyLink needs to resolve our issue! DirectTV's customer service is great by the way and they have helped us as much as they can... CenturyLink is the COMPLETE opposite.
I will continue to file claims until this issue gets resolved (by resolved I mean canceling our 2 year contract with CenturyLink and DirectTV). The contract should be voided as we were lied to and that is NOT what I signed up for.
This report was posted on Ripoff Report on 11/19/2015 12:53 PM and is a permanent record located here: https://www.ripoffreport.com/reports/centurylink/nationwide/centurylink-lied-deceived-unethical-practices-nationwide-1269068. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 Author of original report
Hey Genius - TYG (USA)
AUTHOR: - ()
SUBMITTED: Thursday, November 19, 2015
Shannonrunge09
Before going and reading into what isn't there, maybe you should ask questions before being so straight-forward. If you were to ask me if I read the contract, I would have repsonded with, " I did not receive a contract at all. It was all done verbally. I did not realize I was 'verbally' signing a contract at all."
I ALWAYS read a contract before I sign anything! In this particular case, there was not a contract that is why I mentioned in my original post that I asked several questions before committing.

#2 Author of original report
Contract
AUTHOR: - ()
SUBMITTED: Thursday, November 19, 2015
Shannonrunge09 I did not READ or SIGN anything! There was no contract given to me as everything was verbal. The only thing I had to go by was if the employee was telling me the truth or not... And he obviously was not. I did not find out till later that I was verbally signed into a contract!

#1 General Comment
Read.
AUTHOR: Tyg - (USA)
SUBMITTED: Thursday, November 19, 2015
Then what your post tells everyone is that YOU DIDNT READ WHAT YOU WERE SIGNING!!!!! With just a cursory online search I found their contract and it states that its a 3 month deal at that price.


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