CenturyLink reconnecting service on vacation hold Salmon, Idaho Nationwide

Century Link (Century Tel) has caused me stress before but today proved that their customer service is not one of their strong points.

 Every year I travel for 7 weeks and put my phone on vacation hold.  This gives the message to callers that this number cannot be reached now.  It saves me a little to do this.

 I was told to call when back in the USA to reconnect the service.  I called Monday morning and asked to be back with landline service.  I was put on hold for about 5 minutes while she was trying to find someone to do it and then was told it would take 4 days.  By the 4th day I called again and was told someone would reconnect me next Monday.  When I said this sounds kind of like a long time she put me on hold and said she would call me back.   A short time later my landline service was working again.

 Because finding out information by telephone is problematic I tried to use their internet Chat method to communicate but each time I tried - during their Chat hours of service - the screen said Chat was not in service.

 I can’t imagine worse customer service than CenturyLink’s service.