Choice Home Warranty Looks for any excuse possible to use the "not maintained regularly" to get out of paying Spring TX Nationwide

Sorry I didnt add this part in the first statment. It has been cleaned every year by my handy man. But sense my handy man isnt a certified AC tech by there standard then they wont accept his work. It doesnt say anything in the paperwork about having it maintained by a certified AC tech. it just says it needs to be maintained.

So, I am doing my part. they are just looking for a way out of paying. 

 If the FIRST tech that came out found that YOUR AC unit was "dirty" then the warrenty company is going to go by what THAT tech found. The reason being is that YOU could quietly pay for a cleaning and then get another tech out there to give YOU the OK to have the work done. Believe it or not, THAT is a form of INSURANCE FRAUD!!!! People go to jail over a lot less with insurance fraud. So the first tech found that YOUR unit has NOT been regularly maintained. THEY know this because unless YOU live in the sahara desert it takes awhile to build up THAT MUCH dirt. Which would mean that it has been awhile since your last servicing of the unit. YOUR issue is probably the same issue that MOST consumers have. And that is that you DID NOT READ!!!! Yes its a lot of fine print. Yes it IS a pain in the rump. BUT!! It IS your responsibility to maintain your equipment and THAT is outlined in your warrenty contract. YOU would know this yourself had you taken some time and read. YOU have made assumptions as to WHAT is covered by your warrenty. YOU do not know what is covered specifically because you did not read the paperwork. Yes it IS their job to deny claims, especially those claims where the customer HAS NOT done THEIR part. THAT is why they want maintenance records from you. To PROVE that YOU did indeed maintain the equipment and had a yearly routine check up done on the AC unit. If you have not had this done, then it makes PERFECT sense. WHY would they throw good money at YOUR problem when YOU didn't even have a yearly check up done. As far as THEY are concerned even if they DID do this job and pay out all that money, YOU would probably fall into your old habits of not having a yearly check up done. YOU and I both KNOW that YOU have not even paid enough into the warrenty to even afford a new unit being placed on your property. So in the future I would suggest that YOU read ALL available paperwork presented to you and YOU do some research online BEFORE you file a claim. This way YOU can avoid all that hassel and frustration. Just because YOU have a warrenty doesn't turn that warrenty company into YOUR personal bank to pay for all YOU need completed. There is ALWAYS addendums and codices in ANY contract. YOU need to KNOW what YOU need to do in order to file a successful claim. In this instance it was regular maintenance. NOT A RIPOFF!!!! Its just that YOU did not do YOUR part and THEY wont honor a warrenty where YOU did not do your part. Its simple common sense.