Cox Communications Cox Employee said I would get my refund check in the mail for accedintal overpayment Glendale AZ

Cox bill payment site is very hard to read. I accedintly overpaid them $117.86. The website said I owed orginally

$7.85. They have cluttered there site up with a bunch of figures that didn't apply to the amount that was to be

paid. I went to my bill payment system through my bank to pay my $7.85 amount. I accedently put $98.86 into

the Cox slot instead of my electric bill slot.  Orginally cox didn't like the thought of a customer recording a phone

conversation. According to Airzona phone recording are held to One party consent laws. If cox tells you there

going to record the conversation I must have the right also in my state. The black lady on the phone said they

issue refunds in checks. The three week wait peroid gave me financial hardship due to the fact I am on Social

Security Payments. Cox is not friendly with people who are on SSDI and SSI payments. It's OCT 1 2015 and have

not recived a check in the mail. +                                         +                              Contacted Cox on Sept. 11 2015 Phone Rep didn't like it when I                              
+ {Basic Price  Economy + Starter (81.39)}+ <<+----------------------------------+------+                               But they are allowed to record telephone conservation for traning purpouses.

09/11/2015     PPD COX COMMUNICATIO                                     I am supposed to get a $10.00 Credit for

downgradeing from a  cox movie package.

ACH Withdrawal-Debit 0000000000         In Progress      $98.86 <09/11/2015     PPD T-MOBILE
               
09/11/2015     PPD COX COMMUNICATIO


XRXZELUJ Veronica Said they would reverse it. "Still Waiting as of Sept 12 2015"