Report: #1357482

Complaint Review: Cox Communications - Nationwide

  • Submitted:
  • Updated:
  • Reported By: John — Vinton Virginia USA
  • Cox Communications Nationwide USA

Cox Communications refuses to send me hard copy to sign contract Set a price for cable and internet. Wanted me to sign online, I am unable to sign online, refused to send me hard copy to sign. Threatened me that I 'had' to sign on line or no service. Roanoke and Nationally Nationwide

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In January 2017 I called the loyalty department for a discount price. I have been doing this for years due to economy and being on Social Security (9 years with Cox never missed a payment) They sent initially an email to sign but, when I went to print out the contract to read first, it would not print UNLESS I sign first. I could not read it online. I called, 8 times (no exaggeration) to no avail no help, transferred me from department back to departments. At one point a total of 2 hrs. and 46 minutes. 

I simply asked for a hard paper copy to be sent to me so I could read and then sign. To this date 2/21/17 they have not sent a hard copy I called today after receiving yet another letter telling me to sign online. I do not have access to email anymore. So for over 56 minutes I was transferred and promised assistance and still none. They once again for the 9th time said within 72 hours someone would contact me.  

Cox has done everything NOT to help me. They insist I must sign a contract before reading it. This contract carries monetary value so I am not signing until I can read it. 

They are by far the worst customer service I have ever encountered. They lie, they do not service and I am now going to look for another provider. 

This report was posted on Ripoff Report on 02/21/2017 03:56 PM and is a permanent record located here: https://www.ripoffreport.com/reports/cox-communications/nationwide/cox-communications-refuses-to-send-me-hard-copy-to-sign-contract-set-a-price-for-cable-an-1357482. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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