Report: #1333221

Complaint Review: Cox Communications - Nationwide

  • Submitted:
  • Updated:
  • Reported By: toobigtocarecorporations — Casa Grande Arizona USA
  • Cox Communications Nationwide USA

Cox Communications Uninformed of lease and equipment fee. Casa Grande Arizona

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I set up an appointment for new internet service from cox.  When the technician came, I asked him if I could use a used cox modem that I got from goodwill and he said yes, and plugged it in and said it worked fine.  

Several days later, I connected a router and computer to the modem.   The modem started smoking, so I threw it away, and went to Walmart and purchased a new modem.  I called cox and they put in the new serial number for the new modem on my account so I could use the new modem.

When I got my bill, cox charged me a $6.99 charge for leasing that used modem and $122 for the modem itself.  I called to find out why.  A customer service representative took off the $6.99 fee and told me to call back in a few days.

When I called back, the customer service representative said cox won't take off the $122 charge claiming that the modem belonged to them in the first place.  I told the customer service operator that I would like to speak to a manager.  So he put me on hold.  The customer service operator came in on the line and offered to take 1/2 off of the $122 price to settle it before talking to the manager.  I said no, because nobody informed me of any of these charges, I signed nothing agreeing to them.  In other words, I would not have used that modem if I was told I was going to be charged for it.  

When I spoke with the manager, he refused to take off the charge at all.  I said what about 1/2 the $122 that the technician offered.  He said no.  How can cox charge me for a lease that I never agreed to?  Or to pay for a modem that I never agreed to pay for?  I feel scammed by cox.   

This report was posted on Ripoff Report on 10/14/2016 03:46 PM and is a permanent record located here: https://www.ripoffreport.com/reports/cox-communications/nationwide/cox-communications-uninformed-of-lease-and-equipment-fee-casa-grande-arizona-1333221. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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