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Report: #230892

Complaint Review: Cox Communications - Phoenix Arizona

  • Submitted:
  • Updated:
  • Reported By: phoenix Arizona
  • Cox Communications .cox.com Phoenix, Arizona U.S.A.
  • Phone: 623-594-1000
  • Web:
  • Category: Cable TV

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When I did not receive my November, 2006 statement from Cox I called customer service. They said that they intentionally did not send any statement because there was a credit balance. When I requested the statement they refused to send it.

One person said if I wanted to pay for a statement then they would send it. Another person said I could look online which I did and it is not there either. I explained that I need an invoice for tax purposes as well as for my company.

I called again the next day requesting the bill and spoke with two managers who also refused to send the normal statement. They told me this is Cox's policy which I told them was very hard to believe and it may be even be a Federal violation. I was told something would be sent within 5 days that showed the charges. That time has passed and I still have no invoice/statement/bill for Nov. I just checked online and it is not there either so I have no clue what they charged me for Nov., 2006.

And in December Cox dropped a number of channels without any reduction in rate. And just recently I've received a letter stating that rates will be increasing.

I have never had any company act so unethically and I strongly suggest others keep this in mind if they are looking for a TV service provider. This is not my first problem with them since the Cable America deal and things have been going down hill since that merger/acquisition.

Nick
phoenix, Arizona
U.S.A.

This report was posted on Ripoff Report on 01/16/2007 04:59 PM and is a permanent record located here: https://www.ripoffreport.com/reports/cox-communications/phoenix-arizona-85027/cox-communications-refuses-to-send-statements-phoenix-arizona-230892. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#4 Consumer Comment

I agree

AUTHOR: Isaac H. - (U.S.A.)

POSTED: Tuesday, September 11, 2007
We don't pay per channel. They do what ever they want. Miffs me too.
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#3 Consumer Comment

I agree

AUTHOR: Isaac H. - (U.S.A.)

POSTED: Tuesday, September 11, 2007
We don't pay per channel. They do what ever they want. Miffs me too.
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#2 Consumer Comment

I agree

AUTHOR: Isaac H. - (U.S.A.)

POSTED: Tuesday, September 11, 2007
We don't pay per channel. They do what ever they want. Miffs me too.
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#1 Consumer Comment

I agree

AUTHOR: Isaac H. - (U.S.A.)

POSTED: Tuesday, September 11, 2007
We don't pay per channel. They do what ever they want. Miffs me too.
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