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Report: #69329

Complaint Review: Cox Communications - Phoenix Arizona

  • Submitted:
  • Updated:
  • Reported By: phoenix Arizona
  • Cox Communications 20401 North 29th Avenue Phoenix Arizona Phoenix, Arizona U.S.A.

Cox Communications ripoff, service fee charged for unauthorized work. Phoenix Arizona

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I called customer service to ask for a repair man to visit our home. It was explained that IF the cables in the home or on the property were damaged I would have to pay a 50.00 service fee. When the repair man came to the home I explained that I did NOT want any work done that would cause us to be charged in any way. He said no problem.

The next Month what did I see? A charge of 50.00 of course. I called the billing department and was given the run around. This is common practice it seems. They offered "insurance" at 5.00 a month to protect me in the future. Our digital cable bill is normally 70 plus dollars. There is NO competition here so they charge as they want.

Cindy
phoenix, Arizona
U.S.A.

This report was posted on Ripoff Report on 10/16/2003 04:25 PM and is a permanent record located here: https://www.ripoffreport.com/reports/cox-communications/phoenix-arizona-85027/cox-communications-ripoff-service-fee-charged-for-unauthorized-work-phoenix-arizona-69329. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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