Report: #1443317

Complaint Review: Empire Today

  • Submitted: Thu, May 17, 2018
  • Updated: Thu, May 17, 2018
  • Reported By: sherrie — huntersville North Carolina United States
  • Empire Today
    333 Northwest Avenue
    Northlake, Ill
    United States

Empire Today Will not honor warranty or installation Northlake Ill

*UPDATE Employee: Note from Empire Today

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I used Empire for a home I purchased in August 2017. The home was empty and Brian K sales person came out and measured. Brian K said the carpet I chose was the best,padding was the best.10 year warrenty,would not stain,I would not see spots appear due to quality of Carpet and padding. $8000.00. I approved and installation was set.

Install had some very noticable seams,installer said they would "settle" give it a few months.

I had carpet cleaned and noticed these spots appearing,carpet graying and called Empire.

Kyle from Empire came out said carpet should not be so warn after 7 months and carpet had graying. He took samples pictures.

Called 7 times to Kyle no return call.

4 weeks later after 6 calles to Empire they send A-1st Carpet Impressions out,Steven took pictures Carpet samples and said it would go to manufacture Mohawk.

Weeks go by and I get a call from Empire, Mohawk said carpet is fine and we will not replace. But wait Brain had told ne no questions asked,if a stain doesnt come up we will replace. She said we will offer you free labor if you purchase carpet. Are you kidding me I just spent 8k on carpet which did not last 7 months and you want me to purchase again? I requested that she send it to me in writing (which she has not) I also have left two messages for Brian to call me ,I would like to know why he lied to me and what he is going to do to help this situation. No return calls.

How can any company not honor a warrenty ,allow dishonest sales people to work for their company and rip off a consumer, I have not finished with this and will continue until this gets resolved. This is horrible treatment and a horrible company. I have contacted a local news station in hopes for resolution if nothing else get this dishonet company on camera. I will be email all the corporate officers to see if possibly they are blind and unaware of the way consumers are treated.

Kevin Weinberger CEO kweinberger@empiretoday.com

Jake Ryan VP sales jryan@empiretoday.com

Ron Dewert VP,market research and Strategy rdewert@empiretoday.com

Contact 847-583-3000

This report was posted on Ripoff Report on 05/17/2018 03:14 AM and is a permanent record located here: https://www.ripoffreport.com/reports/empire-today/northlake-ill-80164/empire-today-will-not-honor-warranty-or-installation-northlake-ill-1443317. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Note from Empire Today

AUTHOR: CustomerSupport - (United States)

Sherrie,
We regret to hear that your carpet is not meeting your expectations. We'll be in touch with you shortly to further discuss your concerns.
Thank you.

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