Report: #1459686

Complaint Review: Empire Today - Northlake Illinois

  • Submitted:
  • Updated:
  • Reported By: Michael — Vista California United States
  • Author Confirmed What's this?
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  • Empire Today 333 Northwest Ave Northlake, Illinois United States

Empire Today Deceptive sales tactics, promises that contradict Northlake Illinois

*UPDATE Employee:

Note from Empire

Show customers why they should trust your business over your competitors...

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Beware what you sign with Empire Today despite what the sales person says! Our experience was what I believe was an attempt at deceit that I was fortunate to spot before it was too late to cancel. When we told our salesperson that we would think about it, he told us that that was OK and a $20 deposit would lock in the price. My wife gave him her debit card for this. He asked if he could check my credit to confirm that we could secure financing. Without telling me what he was doing or informing me that he was doing it the salesperson proceeded to complete the transaction committing us to the sale while leading me to believe I was signing paperwork relating to holding the pricing. He then handed my wife the debit card and said we would not need it because my credit score was so good. On the last page I was signing I noticed that it mentioned a "Three-Day Right to Cancel". The salesman assured me that I should ignore the text of the contract and I had until three days before the estimated install date to cancel. DO NOT LISTEN TO WHAT THEY SAY! READ THE CONTRACT! When I complained to the corporate office rather than apologize for this deceptive sales tactic they asked me why else I would do a credit check unless I was proceeding with the purchase. The most chilling words from the supervisor that I spoke to was "I'm looking at a fifteen page contract that has your signature all over it.". Thank God I cancelled in time. My advice is to stay away from this charlatan behavior.

This report was posted on Ripoff Report on 09/05/2018 08:09 PM and is a permanent record located here: https://www.ripoffreport.com/reports/empire-today/northlake-illinois-60164/empire-today-deceptive-sales-tactics-promises-that-contradict-northlake-illinois-1459686. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Note from Empire

AUTHOR: CustomerSupport - (United States)

POSTED: Thursday, September 06, 2018

Michael, we sincerely apologize for this matter, and assure you that this is not the experience that we wish for our customers. We understand that we've spoken to you and have discuss your options. For future questions or concerns please contact us at customersupport@empire-today.com, thank you.

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