Report: #1139126

Complaint Review: Family Mobile - Nationwide

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Submitted: Tue, April 15, 2014
Updated: Tue, April 15, 2014
Reported By: Ann — Delray Beach Florida

Author Not Confirmed

Why?

Family Mobile Nationwide USA

Phone: 18777608760
Web: https://www.myfamilymobile.com
Category: Telephone Companies

Family Mobile T-Mobile Bad costumer service - lie! Nationwide

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I got Family mobile in Walmart for my uncle visiting from Europe. I was told that I can cancel any time and there is no penalite etc person did not know much about it... - go figure WALMART... Month go by I call to pay 1st bill and I asked that my uncle is living soon and I will need to cancel service I was told that I will be charged 11.37 for adytional month of service afterbilling cycle. I sed ok I can pay that but I want to pay it all on the day I close the account and I do not want to here from them there after. I was told that It should be no problem. So my uncle is living I called day befor he left to swich off service and I told the story as I was adviced before Person I talke to that day told me that I need to write letter of explenation to Costumer service and all will be closed and waved that day and no chrges will be made to my account. So I did it here is what I wrote:

''Hello, I got my family mobile for my relative from Europe for him to use while here. He is going back to Europe 10 March 2014 6pm and he will no longer use this phone number.I called today and cancel the service. We paid the bill today in Walmart. Gentlemen over the phone informed me that it will be his final payment but I need to write this letter of explanation that phone will be no longer in use from 10 march 6pm 2014and there will be no additional charges to payment we made today.Thank you for your service and i am looking forward for confirmation of this matter.AA''

and I recive letter from Costumer Service here it is:

''Thank you for taking the time to contact T-Mobile regarding case......We have already processed your request to cancel your account today so that there will be no further charges on your account. It is always our goal to provide exceptional customer service on every contact.Thank you for being a Family Mobile customer.If you have any further questions, comments, or concerns, please feel free to contact us at anytime.Sincerely,Family Mobile,Customer Relations''

It is month after I recive bill in the mail for 11.37 I write to Costumer service ataching previous emails asking for waving the fee as they sed that there is no morch charges to my account and here is the respond.

''Walmart Family Mobile Powered by T-Mobile (?Family Mobile?) is in receipt of your correspondence requesting additional review of your rebuttal specific to compensation. After careful review. Remaining balance on your account is $11.37. This includes the usage/charges prior to the cancellation of your account. Your bill cycle closes every 1st of each month. Balance includes charges on bill cycle 3/2-4/1 but usage is for 3/2-3/10(date of cancellation). Your account balance remains $11.37, due on 04/20/201. You may submit payment by visiting us on the internet at www.MyFamilyMobile.com and logging in with your phone number and password. You may also submit payment through our automated system at (877) 760-8760. Thank you for being a Family Mobile customer. Sincerely, Family Mobile''

I will pay this $11.37 but I made a goal to warn everyboddy this company is is a BAD one DO NOT USE THEM.

I am not the only one victime here I saw somebody complain about exact same thing before.

Family Mobile telelines can not help you they can only recive payments and give you litlle informations. if you want to complain or resolve something it can be done only via email and then that what you get frustrations vaste of time BIG RIPOFF!!!! You can not find emailnowhere you actuly have to ask for it.

This report was posted on Ripoff Report on 04/15/2014 04:22 PM and is a permanent record located here: https://www.ripoffreport.com/reports/family-mobile/nationwide/family-mobile-t-mobile-bad-costumer-service-lie-nationwide-1139126. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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