Complaint Review: family mobile - Nationwide
- family mobile Nationwide USA
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- Category: Cellular Phone Companies
family mobile walmart family mobile over charging Nationwide
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I went online to family mobile because I saw a commercial that said 29.99 for unlimited text, calls and I could go online from home instead of having to drive to the grocery store or the library tnhe way I have to now. I put in my zip code and it said they did have service here where I live out in the sticks so I went to walmart and spent 20.00 on a phone. Turns out you need a 30.00 starter kit (simm card) which doesn't give you any minutes or anything! I had to order one online because that walmart (80 miles away from my home) didn't have any. So I finally get my sim card and I spend 3 hours on my tracfone trying to get it set up before they tell me I have to take my phone back to the store because they thought it may be defective. No one I spoke with was very good at english speaking! I am still waiting for one guy to call me right back! ANYWAY, I drive the 80 miles back to walmart and it took them another 3 hours to finally get it set up for me. I brought it home and it didn't go online, I couldn't get into my voicemail and no pics could be sent or recieved. I get a bill for 30??$$ and so I call them again and ask why I can't do any of the things I am supposed to be able to do and I am told there are no towers here so I tell him I'm going to change to the plan that just lets you talk and text unlimited for 24.99 and I think its settled. The next month I get a bill for 44.00?? and so I call back and I am informed that they put a 15.00 x-tra's package on that I supposedly ordered. I said I did not order it, she assures me it won't happen again and is very appoligetic. I ported my number and went to straight talk, also walmart, and it does everything it is supposed to do but Family mobile still cahrged me an additional 30.00?? So now I am supposed to pay them even more for a phone that I wasn't even able to use for an entire month! SOME BARGIN HUH??
This report was posted on Ripoff Report on 05/15/2015 01:44 PM and is a permanent record located here: https://www.ripoffreport.com/reports/family-mobile/nationwide/family-mobile-walmart-family-mobile-over-charging-nationwide-1229480. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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