Complaint Review: FreedomPop - Internet
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- Author Not Confirmed
- FreedomPop Internet USA
- Phone:
- Web: www.freedompop.com
- Category: Internet Services
FreedomPop Deceptive Billing Practices, Poor Customer Service Internet
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FreedomPop designed its user interface such that if you downgrade your 4G service to FREE, it is not immediately apparent that you will continue to pay $7.49 per month for other services. I thought I had turned off the billing becuase all that readily showed on their site was my FREE data service.
It took more than an hour on hold to get to speak to anyone and then they refused to admit that the site was poorly built and designed to make people mistakenly continue to pay for services they thought they had turned off.
I have since filed a dispute with my platinum card company.
Be forewarned to be careful about cancelling FreedomPop service. Make sure you really are turning it off.
If you must speak with them, just make sure you have unlimited minutes because you will be on hold for more than an hour.
This report was posted on Ripoff Report on 09/03/2014 03:21 PM and is a permanent record located here: https://www.ripoffreport.com/reports/freedompop/internet/freedompop-deceptive-billing-practices-poor-customer-service-internet-1174230. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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