Report: #1332771

Complaint Review: FreedomPop

  • Submitted: Wed, October 12, 2016
  • Updated: Wed, October 12, 2016
  • Reported By: Man in Black — Chesapeake Virginia USA
  • FreedomPop


FreedomPop Deceptive Pricing Internet

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For the "FREE INTERNET" service, it will first cost a minimum of $60 in setup fees that includes their proprietary advice. While signing up you will be congradulated and offered what sounds like a free device. If you are unfortunately enough to agree to it by default you will then be billed for a "MIFI" proprietary device which is completely redundant  but adds abiltiy to have more that one connection at a time and is mobile. The Netgear device that comes with the setup by itself does the same thing, so it is completely redundant. Upon realizing your mistake and contacting them for an RMA to return it, you will get nowhere.

Having now experienced the real cost of the data, it amounts to .10 per MB which is amounts to about a minute of connection. Therefore in reality you are paying .10 per minute for active use. The "Free" part is that they will snag you in with Free 500mb per month. Until you have a chance to figure out what that means it sounds like a lot of data. One might get by with that if you use this strickly for email. So, that in reality is 50 free minutes ($5 worth). It does not take long to go through this.

The gotcha is that unless you turn off the automatic top up or upgrade to a higher plan you will spend more that the $60 investment that got you into this. As far as expecting to be able to back out and return the equipment, forget about it. It is not going to happen.

Not knowing anything about wifi internet the deal was intrigueing to me so I threw the dice. It has been one week, three weeks to go to get through my first "trial" month. It has cost me $100 for the setup that included an redundant $30 proprietary "MIFI" device, plus an additional $75 to upgrade to their largest plan: 10gb (they discount the price per MB slightly). Of that monthly plan of which I am in only the first week I have used well over 6gb which in reality is about $60 at this point. Hence on what I thought was a free trial has cost me $175. You will not realize that you are spending 10 cents per minute while actively using this service. That is equivelent to what it probably costs a lousy cell phone plan.

If you are going to get into a wifi internet hotspot solution, my suggestion now that I have gone ahead and researched it, is to find an UNLIMITED DATA plan. You will not find one for a hotspot. However after shopping around and talking to various vendors I discovered that if you go directly to T-Mobile and get their cheapest cellphone that accomodates wifi, you will have the same thing - plus you will also have the unlimited $50 per month plan. Hence your wifi enabled laptop or whatever device will connect to the T-Mobile network for a nice $50 per month flat fee. That is as good as it gets. The only concern that this might be is about T-Mobile's coverage in your area. Per their website it might be a little spotty in my area. It is a "probably" and I have had a T-Mobile cell phone that worked for me once before. However, in my case I decided to do the research and found that you can buy a signal booster (ebay): "T-Mobile Asus Dual Band Wireless Router TM-AC1900 Personal Cellspot". I found one for $90, NIB, free shipping. The investment by ordering directly from T-Mobile's website was $130. It includes their LG K330 K7 Clam TD cell phone, the TMO starter Kit and a $50 PPD Refill card. 

At least they are a legitimate company that will honor a 30 day money back guarentee. An no, I am not in anyway affiliated with T-Mobile! 

BTW, as reluctant I am to purchase additional software I threw the dice on "ADGUARD" ($25 annual subscription) to stop all the popups that will also burn data and drive you nuts. It is one of two best software purchases I have made yet. IT WORKS!!! The difference in quality of the internet experience is amazing. The other best purchase was Malwarebytes Antivirus software ($25).

My advice: STAY AWAY FROM FREEDOMPOP! There are better options. I think the one I have just described is the most savvy. I wil see when it comes in the mail this weekend.

This report was posted on Ripoff Report on 10/12/2016 07:11 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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