Report: #1403864

Complaint Review: FreedomPop - Internet

  • Submitted:
  • Updated:
  • Reported By: Kevin — Beaverton Oregon USA
  • FreedomPop

    Internet
    USA

FreedomPop Misleading Practices Los Angeles CA

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Freedompop has misleading practices. They keep saying things are free but their process is confusing, and you end up with monthly charges.

I bought a hotspot from them and tried, as best I could, to have no monthly charges.  Yet there they appeared, $29.99/mo.  So I was not happy.

But what was worse, their customer support refused to refund me, unless I also paid them $5.

 

The reason is, to get the refund, you have to downgrade the service; and to downgrade, they charge you money!

I feel this is a scam.  The company has a misleading model, bad customer support, and charging me $5 to facilitate a refund ought to be illegal.

Even Time Magaazing wrote an article about them, calling Freedompop 'Shady'.

This report was posted on Ripoff Report on 10/03/2017 09:34 AM and is a permanent record located here: https://www.ripoffreport.com/reports/freedompop/internet/freedompop-misleading-practices-los-angeles-ca-1403864. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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