FreedomPop Misleading Practices Los Angeles CA

Freedompop has misleading practices. They keep saying things are free but their process is confusing, and you end up with monthly charges.

I bought a hotspot from them and tried, as best I could, to have no monthly charges.  Yet there they appeared, $29.99/mo.  So I was not happy.

But what was worse, their customer support refused to refund me, unless I also paid them $5.

The reason is, to get the refund, you have to downgrade the service; and to downgrade, they charge you money!

I feel this is a scam.  The company has a misleading model, bad customer support, and charging me $5 to facilitate a refund ought to be illegal.

Even Time Magaazing wrote an article about them, calling Freedompop 'Shady'.