Report: #1275976

Complaint Review: freedompop

  • Submitted: Wed, December 23, 2015
  • Updated: Wed, July 20, 2016
  • Reported By: james — ormond beach Florida USA
  • freedompop

    Los Angeles, California

freedompop bait and switch ripoff Los Angeles California

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Ordered a hotspot. Took 9 days to get(not their fault-carriers) and u could tell it was used as the return label on the box came from their returns dept in Indiana and the battery cover was broken and had skuffs on it. I tried to turn on only to get an error code-- needed a cable to program/update which i went and got. Remind u it was surpossed to be set to go out of the box per their site.I was also informed that 4glte is no longer available so I had to switch to a paid 3g plan.

After about 8hrs in 2 days tring to get this to work also chatting with tech support twice. I gave up. It would never get past the setup mode. Called freedom to return. The conclusion: its a gamble if u order devises from them as they send out used non working crap--They wouldnt even admit to this as they never refunded my original shipping(and i had to pay to send back because of there fault). A ROYAL SCREWING ALL THE WAY AROUND. I would never recomend them as they are the worst.  

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