Complaint Review: Freedompop
Freedompop Holding my phone hostage after discontinuing service Nationwide
*Consumer Comment: Read terms of service
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So I bought a phone, the $3 service was horrible, and I upgraded to the $11 service. Service in my home (wi-fi) was fine, but outside, I got nothing. After several attempts to correct matters I gave up and canceled service.
Put my phone up for sale.
The prospective buyer tells me it hasn't been"released" yet. I attempted to call Freedompop to straighten things out. Turns out it's impossible to get a live person.
The buyer has a Sprint account, and my phone is using a sprint carrier, so he calls to see what's going on, eventually through sprint we talk to a Freedompop drone.
"WE don't release phones for 6 months -- it's policy" Doesn't matter that I paid for the phone, the service is unavailable, they chose to hold the phone hostage so it can't be used on another network. "We'll be happy to reactivate the phone" (No comment concerning the lack of signal).
Bottom line --- I have a phone I can't use, can't sell. Freedompop is getting a bad reputation. No winners here.
This report was posted on Ripoff Report on 02/15/2017 03:14 PM and is a permanent record located here: https://www.ripoffreport.com/reports/freedompop/nationwide/freedompop-holding-my-phone-hostage-after-discontinuing-service-nationwide-1356307. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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