Complaint Review: Hyundai Motor Finance - Fountain Valley CA
Hyundai Motor Finance Egregious Behavior Fountain Valley CA
*Consumer Comment: Same Old, Tired, Immature Response
*Consumer Comment: Thank You
*Author of original report: My, such haughtiness
*Consumer Comment: Perspective...
My wife and I have been loyal Hyundai and Genesis customers since 2014 and have three car leases with them. In all that time and with that many cars, we've only made ONE late payment in July of this year.
Basically, we'd missed the due date because we were focused on a dying family member at the same time. Along with everything else, we were spending a lot of time going back and forth to the hospital. It was an honest oversight that we corrected immediately by making the payment and even calling, but we soon learned Hyundai wasted no time in reporting this ONE late payment to the credit bureaus, which adversely affected our credit. No warning, no call to ask what's happening or if it was an oversight, not even an email, nothing. We've just spent the last three weeks asking for a "Good Will Deletion" or a "Deletion of Late Out of Good Will" letter to the bureaus so that we can obtain our impending mortgage loan on better grounds.
This ONE report, for whatever reason, really put us in a bad position. To put it mildly, Hyundai's Customer Service Department and Credit Department have been apathetic, rude, unprofessional and lethargically bureaucratic even though we've explained several times to different representatives that there's a vital timeline we're up against. Nope. Doesn't matter. Instead, they've finally mailed us a letter that states they're doing nothing about it because there is no policy wherein they MUST accommodate such a request.
Until now, I've spoken quite highly of my experience with the cars, but I feel after four years of never missing ONE payment on three cars, to be given this kind of malicious treatment is reprehensible and egregious. My family will never purchase or lease a Hyundai or Genesis ever again, nor will I recommend the cars to anyone I know either personally or professionally.
It's simply good business to make exceptions as a company when the situation merits it, especially if it's something like a dying family member temporarily refocusing a customer's attention during ONE pay cycle. So, instead of all this being a non-issue, it’s become not only an issue with Hyundai but with all the credit bureaus, our impending mortgage loan and probably other associated effects that we’ve yet to experience, all because they have obvious contempt for customers. Pathetic, deplorable, pitiful and arrogant.
This report was posted on Ripoff Report on 10/19/2018 11:13 AM and is a permanent record located here: https://www.ripoffreport.com/reports/hyundai-motor-finance/fountain-valley-ca-92708/hyundai-motor-finance-egregious-behavior-fountain-valley-ca-1465030. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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