Complaint Review: Hyundai Motor Finance - Fountain Valley California
Hyundai Motor Finance Misinformation by the reps and unfair collection practices Fountain Valley California
*Author of original report: Received an apology letter
*Author of original report: I can appreciate your opinion Robert
*Consumer Comment: Typical....
I have been working with them since November 2013. I had a serious medical issue occur in April 2015 and fell behind in my payments but have been working to become current. Bottom line is that despite my efforts in trying to get my payments current, and being told that no repossession would occur, my vehicle was repossessed on Sunday, November 22nd. After being on the phone for 10 hours on Monday, November 23rd and half the day Tuesday, November 24th, we finally were able to get the car back. What we haven't been able to get is any sort of documentation from Hyundai, American Recovery who Hyundai contracted for the repossession and the tow company that actually picked up the vehicle New England Associates. I called Hyundai after we got the vehicle and was told that they don't provide any documenatation that it's for internal use only. They told me my confirmation numbers for the payments on my debit card were my documentation. I am quite disappointed in the way this whole issue was handled from when it first started in September to now. It seems that the more proactive you are with Hyundai, the less it matters. Beware of the false promises and the lack of knowledge that Hyundai Motor Finance has, and the unethical practices it uses.
This report was posted on Ripoff Report on 11/25/2015 07:14 AM and is a permanent record located here: https://www.ripoffreport.com/reports/hyundai-motor-finance/fountain-valley-california-92728/hyundai-motor-finance-misinformation-by-the-reps-and-unfair-collection-practices-fountain-1270241. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
Advertisers above have met our
strict standards for business conduct.