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Report: #1443588

Complaint Review: Hyundai Motor Finance - fountain valley california

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  • Reported By: Charles — Vista Ca United States
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  • Hyundai Motor Finance talbert fountain valley, california United States

Hyundai Motor Finance End of lease dinged my credit without communicating to properly updated address fountain valley california

*Consumer Comment: Questions

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Copy of my dispute to them. To which they laughed.

To:       Hyundai Motor Finance

            Po box 20809

            Fountain Valley Ca 92728

 

Referencing Account#:1411965643

Re: 2014 Hyundai Elantra GT end of lease

 

To whom it may concern:

I am responding to you in regards to the above referenced lease end. Please consider this a formal dispute of an item placed on my credit report. I contend that I never received the statement closing my lease as it was sent to an old address that was supposedly changed in Hyundai’s system mid-November. As I had not received a statement, no payment was made. No calls were made to me by Hyundai in December 2017 as expressed by Hyundai (verified with my phone carrier T-mobile). I am asking for 2 fair points as a go forward resolution, 1st allow me to pay the debt. I hereby acknowledge my responsibility to pay it and can do that immediately upon your agreement to my fair terms. 2nd open my account to allow me to pay this as an on time debt, thereby removing all negative statements to my credit report. I believe, as does the law in California that these are fair asks given my lack of receipt of debt and I take responsibility for the debt while I expect (and hope) Hyundai will take responsibility for the errors and lack of communication by opening my account to current status and allowing me to make payment as part of a closing lease process, not debt collections.

Hyundai has sent me a secured email which addressed several points I openly disagree with. The email referenced a call by me in October, prior to my lease end. I agree this call was made but is not pertinent to my end of lease payments as it occurred prior to my lease end and was simply a question and answer on the process of ending my lease. The email references that 2 statements were sent. As these were sent to incorrect addresses this point is moot and indefensible as proof of receipt. The email references a call to my phone notifying me of my responsibility. I have pursued my carrier (T-mobile) and no call is apparent to either of my phone numbers.

The point of this communication is to formally dispute this issue on my credit report and offer Hyundai a mutually positive resolution that prevents my need to escalate this issue further or to add my name to several class action lawsuits pending regarding lease fees. I am offering this in good faith as both parties, Hyundai and I will be best suited by my paying the lease end as an on time payment to account.

One more small point of correction. Please do me the courtesy in all future communications to use my correct last name. My last name is Kelin and in 4 communications I have been referenced as Mr. Klein. This is an example of shotty and poor customer service but also causes concern over the accuracy of Hyundai as a financial organization and over the failures above on this transaction, when small details like my last name are not given a moment’s pause for accuracy, accuracy by Hyundai is called into question on all points such as address changes, communication and exactly where and how my debt was communicated, before it was reported to the credit bureaus, causing me damages.

Thank you,

 

Charles R. Kelin

This report was posted on Ripoff Report on 05/18/2018 11:52 AM and is a permanent record located here: https://www.ripoffreport.com/reports/hyundai-motor-finance/fountain-valley-california/hyundai-motor-finance-end-of-lease-dinged-my-credit-without-communicating-to-properly-upd-1443588. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Questions

AUTHOR: Robert - (United States)

POSTED: Friday, May 18, 2018

Did you have a forwarding address set up with the USPS?
Did you verify Hyundai received and updated your file with your new address?
When you didn't receive a closing statement in a timely manner did you attempt to contact them?

These are very important questions and can also go to toward responsibilty.

I hereby acknowledge my responsibility to pay it and can do that immediately upon your agreement to my fair terms

*Facepalm* Please say you DIDN'T send this letter to them, or if you did that you at least had an attorney review it.

Perhaps you are right and may get lucky here, but in general you can not make your acceptace of a debt conditional. So if they don't accept your terms, you have basically just admitted the debt is yours and a valid item on your credit. In addition you may have given them enough to go after you in court because
you accept responsibility for the debt.

The point of this communication is to formally dispute this issue on my credit report and offer Hyundai a mutually positive resolution that prevents my need to escalate this issue further or to add my name to several class action lawsuits pending regarding lease fees
- Well that answers my question.  You didn't have an attorney review your statement.  Because if you did your attorney would just sue them, and second
you admit to the debt which ended any dispute you had that the lease fees you were charged were invalid.

If you haven't figured it out, it may be time for you to go talk to an attorney.

Good Luck.

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