Report: #1354357

Complaint Review: Hyundai motor finance - Fountain Valley California

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  • Reported By: Aubry — Granite Bay California USA
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  • Hyundai motor finance 10550 Talbert Ave Fountain Valley, California USA

Hyundai motor finance Fake work order given to me / vehicle was never fixed Fountain Valley California

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I have a Hyundai Sonata" 2014 "it had a few issues that were fixed to my surprise being such a new car i was shocked i figured brand new 4miles 0- problems right thats what you think when buying a new car WRONG! I started to hear knocking noises sounded like it was coming from both sides while making right and left turns, i thought it was my breaks so i purchased new breaks from Napa parts it was still happening so i had the breaks replaced and still doing the same i decided to get a refund and go somewhere else i went to Auto Zone bought some for $90 had them put on and still same thing i was told to buy new disk as well that should fix the problems so i did. But still not working im like thats it whats going on i thought maybe the breaks were defective because thats what the sales guy stated that sometimes that happens and being a female i went with it. So finally i made an appointment took it to florin Hyundai in Sacramento they immediately started working on my vehicle i waiting for about 45 min max and the finished work order stated i had 2 bad axels that had to be replaced keep im mind i dont know how long thats supposed to take, so i left thinking my car is fine now and the nightmare is over. I didnt here no more knocking on the 40 min drive home till a week later it started again but this time it was worse and louder omg!! So i made an appointment at Roseville Hyundai with Rob i gave him a run down of what was happening and he was shocked to see nothing was done at all to my car no notes or work orders saved to my account or no issued warranty has ever been used he said you only can use a manufacturer warranty once. And seems like this will be your 1st time ever using your warranty to cover this issue do you want to use it i said yes and a matter a fact i have the original work order they gave me he read it and said your right they did replace both i wonder why its not listed under your account he said its showing available under warranty so we shouldn't have a problem but if your right and they already changed them out for you once already we cant replace using warranty again you would be charged and have to pay now? So he phoned florin Hyundai and they said they cant find the work order for that account so he didnt want to waist no more time he wanted to just get started on my car so i can get going. Then he called me saying he spoke to parts department and they said no parts were never ordered on that date so transferred him over to billing but their billing department said there's nothing to be found. He said to be honest something weired is going on as a manager from 11 plus years as service department never have i seen this happen before because there are steps we are supposed to take and here it looks like they made up a fake work order there are no part numbers nor complete details nothings coming up under your account as a receipt. But let my guys get your car worked on and i can tell you more once the job is completed. 6 hours later i went back to pick up my car there was way more paperwork and descriptions of what was done to my car and parts that needed replacement, the service guy came out and said this job is no where near under an hour that should of been a red flag i saw the paperwork you showed rob and thats suspicious to me. Anyway long story short they lied made up fake paperwork on a job that never was worked on my axels were bad they showed me the before and after. I couldn't believe it places well known like Hyundai dealership should have done a better job and not letting a valued customer leave thinking the job was done.

This report was posted on Ripoff Report on 02/06/2017 12:45 PM and is a permanent record located here: https://www.ripoffreport.com/reports/hyundai-motor-finance/fountain-valley-california-92708/hyundai-motor-finance-fake-work-order-given-to-me-vehicle-was-never-fixed-fountain-v-1354357. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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