Macy's Bad customer relations and incomplete delivery of furniture Citrus Hights California

Bought a high end king bed and mattress. After 7 weeks the delivery date was set for a Saturday. The driver called and told me he was 15 minutes away. After 1.5hrs he showed up unloaded the furniture and informed me that it could not be assembled because of missing hardware. After many calls to Macy's they sent the hardware and a the driver came to assemble the bed. He told me that there were missing pieces so he could not complete the job. I was upset and called Macy's. The representative was rude. Asked to speak to the supervisor and he was rude. Decided to have the furniture returned. Will never go back to Macy's again. There are many other superb stores to shop.