Mediacom Mediacom fraud Cedar Rapids Nationwide

My wife calls Mediacom today after my complaint on this and several other forums and we get a whole $21 dollars taken off the bill. Well golly gee thanks. Now it's only $50 higher than the original advertised price.

Not only was the bill incorrect but the product itself has been horrible. Less than two weeks after being hooked up by an obviously incompetent sub contractor the supposedly new equipment dies.  My wife called several times and kept getting hung up on or shunted to a call center in India. And apparently if you already have a little difficulty hearing and tell a person whose second language is English that you dont' understand them then you are considered "hostile". That is what the person who called back said my wife was labeled as because she couldn't understand the foreigner Mediacom employs instead of an American.

Also when you complain about their crummy product you are put on a complainer list which means you get put at the end of the line for repairs.  On the same day that our box fried several other boxes fried. My wife called the hour they opened up and was told we would have to wait 2 weeks to get the service we had paid for. When asked if they had the equipment the answer was yes but that didn't matter. We also have one of their installers who lives across the street from us but it was going to take 2 weeks.

Now in the Rebuttal Mediacom says if I just give them my information for a 4th or 5th time things will be taken care of.  Yeah right.

Instead I am making a youtube video with my bill and the chat transcript that points out each time the chat person says the reason my bill is so high and I prove it to be a lie. I will have the bill in the video as well. You can look for that some time monday when I am done with the video.

I don't believe for a second that Mediacom cares about any customer at all. They have a monopoly on high speed internet in the Cedar Rapids area and they make sure to keep competition out. High Speed compared to turtles. You usually get about half the speed you pay for. On a good day.

Is my video going to destroy Mediacom? No but I look at it this way. If I stop just one person from paying nearly $1,000 or more a year for inferior product and extremely horrible customer service and incompetence at their local office that would get most people fired then that's $1,000 I took out of their pockets. So they over charge me $50 and I cost them thousands.

Works for me.

And the day when a serious competitor makes it into this market I imagine about 50% of Mediacoms customers will jump ship immediately and the rest as soon as they can get out of their contracts. I have never met a satisfied Mediacom customer. Ever.

Hello Ed,

I apologize for the trouble that you have encountered in acquiring cable services under this Switch & Save program.  While it is true that response to this program has been greater than anticipated, resulting in slightly prolonged processing times, we should certainly be able to work with this process and communicate with the appropriate teams to see this expedited.  Additionally, with some additional account information, we can look into the errors and discrepancies you have mentioned with these accounts- new and old.  This should certainly be a more enjoyable experience for you, and our aim is to correct these troubles and make things right.  If you'd like, please reach out to us directly at SocialMediaTeam@mediacomcc.com and we can get right to work on this.  Please include your name, address, phone number or account number, and mention that we reached out to you here and we can keep track of everything as we help.

Thank you!

The Mediacom Social Media Team