Mediacom Repeated lies and broken promises Mediacom Park New York

On May 17 I notified Mediacom that I had mistakenly sent an extra $160.00 payment to them. I also cinsistently carred a positive overpaid balance on my account as well. The representative initially advised me that it would take 4-6 weeks for them to cut a check. I complained, the rep spoke with her superion and advised that she could get the money returned directly to my account in 24-72 hours, but that would cost $28.00. I agreed to the $28.00 fee. My account information was given for this to occur.

In the beginning of June I had notification from my bank, I had a negative balance. I reviewed my payments, and income. I discovered that Mediacom had lied, and no refund had been placed into my account.

On Thursday June 2 I again contacted Mediacom. I reminded the representative of the agreement that had been agreed upon. This rep insisted that Mediacom could not remit any funds any faster than 4-6 weeks. I reminded the rep that the funds had been requested on 5/17. I then stated that I wanted my full $160.00 refunded, and that the waiting period should include the time from the initial request. The Rep assured me the issue would be reviewed, and that repeatedly assured me of a followup call on Friday June 3. This promise was broken as well! No phone call was recieved at all! It was also set up during this call that I was closing my account effective June 13. They said that my ex could not get the account switched into her name, or continue paying the account as it was. (In the past, I made sure Marlene Bohach had permission to call in regards to this account. Every single time she would call, Mediacom gave her the runaround and denied to speak with her!!!)

Monday June 6, I called in again. I spoke with a representative names Ashley. She reviewed the notes onthe account, and assured me she'd follow through. I gave her a confirmation email address, and i verified my phone number.

Today, June 8, I missed a call from Mediacom at 3:16PM. A voice message was left by Ashley. She stated that she was calling back to follow up on the call from Monday. Ashley stated a phone number to call back, and that she'd be happy to assist me. I returned the call at 3:24PM. The answering party asked which Ashley I'd spoken to. I gave her the information needed to ascertain who I'd spoken with. She then stated Ashley was not there, but she could help. (I have every reason to believe this too was another lie!)

I expressed the broken promises and lies Mediacom stated up to this point. The representative was arrogant and uncaring. The rep then really went out of her way to make me very, very angry. I reminded her that I wanted my full refund within the 4-6 weeks from when I initiated my request. She said it was not going to happen. She added that I would not see a refund at all until equipment was returned, as I had initiated a disconnect effective June 13th!!!!! So in other words, they can keep a customer's money on a whim...

I see Mediacom as anything but an ethical company. I am guessing that since i had a positive balance of nearly $150.00, and the received an additional payment of $160.00, they just stole over 300 dollars, and I have no recourse. I have absolutely no reason to believe the have any intent to send a refund at all!