Complaint Review: MyHeritage - Internet
MyHeritage Myheritage wrongly charged credit card and refuse to answer my email and refund my money Internet
*UPDATE Employee: MyHeritage official response
My subscription was due for renewal but I did not specifically agree nor give consent to renew the membership. However, my credit card was charged. I then wrote to MyHeritage a few times about this but received no response for 2 weeks. I also wrote to Plimus but received no response. Now, I cant get anyone to respond to this matter. I have written to my bank to cancel the changes to my credit card. Since MyHeritage have not responded for 2 weeks, I can only wonder whether they will ever reply to me ! In this case, it seems that they can just take my money without my consent just because they have my credit card details. This is certainly unethical ! If Myheritage don't reply soon to me, I can only assume that they are deliberate and their actions are just fraudulent ! In these circumstances, I would like to warn people against using their services.
This report was posted on Ripoff Report on 08/25/2012 08:33 PM and is a permanent record located here: https://www.ripoffreport.com/reports/myheritage/internet/myheritage-myheritage-wrongly-charged-credit-card-and-refuse-to-answer-my-email-and-refun-932645. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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