NoMoreRack daily deal Internet, Internet

Hello RushAZ,

I would like to start by offering my sincere apologies for the concerns experienced on both the delay of your order and the return/refund handling. With respect to the item ordered, we had experienced delays with processing and our goal is always to bring great deals, great prices and with quick delivery. Based on your experience, it  seems we have failed to do so on all levels and I will get this resolved for you right away.

I have pulled up your account and will make sure that (as requested) the refund is placed back to Paypal and once complete, I will email you directly to verify.

Again, my sincere apologies on the entire experience and I if you have any further concerns, please don't hesitate to reach out to me directly at solutions@nomorerack.com.

Sincerely,
Vincent D.
Customer Experience
solutions@nomorerack.com

I have received the product, 35 days after my order, which is insulting enough.

However, The product that was delivered is of severe inferior quality of what I expected.  I bought what I thought was a '1200 thread count' sheet set.  However, no where on the product does it say this, it only says '1200 series', and nowhere does it indicate what the thread count actually is.  The sheets themselves are rough, and seem to be 600 or less in quality.

I have asked to be provided with a return shipping tag from the company, which has been rejected 2 times.  At this time, I am not happy with any of the service I have been provided, and the company does not seem to be doing a d**n thing to provide any kind of customer service. 

I am therefore going to return the product C.O.D. to the address that has been provided, and I do expect that NONE of the cost that this company will pay for the return will be deducted, and I will be issued a FULL, REPEAT FULL, refund as I have been promised.  I have already opened a paypal dispute, and will keep it open until a full refund is issued.  I have also offered a counter-offer of refunding 1/2 of my payment and allowing me to keep the item, which was refused by the company.  Since no one is willing to work with me to settle this, I am going public to warn any other consumers that this company cares nothing for it's customers, any kind of timely shipping of a product, and does NOT maintain any kind of stock in the U.S. or Canada as it seems, and they only order from China after posting their inferior products online.

I am willing to drop any further reports to government agencies both in the U.S. and Canada if the company will step up and actually provide proper service.  However, based on private communications with their customer service via email, it seems they will not provide anything beyond a 'very sorry, we don't care about customers after we have their money'.

If you truly believe in customer service, here are a few items I would suggest you work on in the future to avoid upsetting your customers:

1.  provide updates if something will be over 2 weeks past order time to be shipped.  this would have solved this problem if you had been proactive.

2.  provide CORRECT shipping information the first time, not the 4th time.

3.  Train your customer service people to NOT LAUGH at customers when they call in, especially when they ask for a supervisor.

4.  if a customer is upset about your service because of a failure of your shipping department, next time ship the item with something a BIT more fast than ground shipping.

5.  expect that some of your customers are a LITTLE more intelligent, and will not accepts excuses like 'the package will be given from fed-ex to USPS'.  that turned out to be completely false information, and sounded like a made up excuse used to placate an irate customer, which turned out to be a lie or mis-information.

at this time, I will not be a customer of yours, unless I can see that you have actually stepped up and will make changes to improve both your service, your shipping system, and training of your employees.

Dear RushAZ,

Thanks for confirming your details. We apologize for the difficulty you have faced and we
are reaching out to you at your email address to make sure we resolve your
complaint completely. Very soon you shall receive a communication from
our team on your registered email id. Please check.

We take pride in our customer service levels. Our team is available around the clock
and we are always here to help. Customer satisfaction is our main goal, and we
go the extra mile to ensure our customers are happy. 

Sincerely,
Samuel.

The order # is 2157698

I have already filed a claim with Paypal on this order.  At this time I will only be responding to any further reply through that method.

Hello RushAZ,

Samuel here from the Customer Relations team. Always here to help!

We understand we may not be perfect but we always strive to make things right for our consumers. We apologize for any difficulty you have faced.

If you could please share your Order ID, we will reach out to you and correct the problem.

We take pride in our customer service levels. Our team is available around the clock and we are always here to help. Customer satisfaction is our main goal, and we go the extra mile to ensure our
customers are happy.

Sincerely,
Samuel.