Ontrac Their package tracking falsely shows packages delivered when they have not been they fail to state on their website Internet

I ordered some products from Amazon and they shipped by Ontrac. The online Amazon.com order had links to tracking and it showed as "to be deliverede on 7/25/16 before 8 pm. At 8:20 IT STILL SHOWED AS ON THE WAY, then sometime after 10 pm I went back to tracking detail and NOW it shows DELIVERED at 6:37 pm. We positively KNOW that it was not delivered. I called Amazon.com and they stated the following- admitting that some couriers commit fraud by declaring a package "DELIVERED" while it is STILL ON THEIR TRUCK.

This is what they wrote to me:

"I'm sorry you didn't receive your package, even though tracking says it's been delivered. Sometimes a carrier will scan a package as "DELIVERED" when it's still on its way. We expect the carrier to deliver the package within one business day"

Well, I'm sorry. Marking a package DELIVERED before it is on my property, I don't care what you say, is FRAUD. It is not DELIVERED until I have posession of the items.

This may be how the company maintains a 100% on time delivery commitment, by showing stuff as delivered when it really isn't. This upsets me.