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Report: #475566

Complaint Review: Santander Consumer - Dallas Texas

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  • Reported By: Westford Massachusetts
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  • Santander Consumer 1010 W. Mockingbird Lane Dallas, Texas U.S.A.

Santander Consumer Bought My Sovereign Auto Loan, Santander is charging fraudulent fees, saying we've missed payments (untrue) Dallas Texas

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We received a letter explaining that Santander bought our Sovereign Auto Loan, and that our automatic payments would simply continue without interruption.

Payments are pulled from our savings account, ensuring there's always plenty of money in there.

On July 3, we received a printed statement saying we'd missed a payment and that we were being charged a $10 fee. Santander said we had insufficient funds. After speaking with 2 customer service reps and chatting online with one, I did as they said and faxed our savings account statement proving we had plenty of money. My bank also confirmed that they NEVER saw a pull from Santander. Obviously something happened during the transfer.

I was told I had to make 3 "physical" payments by check to be "in good standing" to resume automatic payments, and nobody ever confirmed they received my fax.

Today I got our statement... including a $10 undescribed "fee" and a $5 "late charge." I called again (furious) and now they're saying we had a returned check. Not even possible. They also said that our bank has to call them and tell them directly that they never saw a pull.

So we, the consumer, are being charged ridiculous, unvalidated fees and having to take every action possible to reverse them.

This is unbelievable...

Westford, Massachusetts

This report was posted on Ripoff Report on 08/01/2009 12:08 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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