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Report: #1198592

Complaint Review: taxnet financial - Internet

  • Submitted:
  • Updated:
  • Reported By: Kelly40 — akron Ohio
  • taxnet financial Internet USA

taxnet financial SCAM ONLY WANT ALL YOUR INFO AND ALMOST 400 TO DO YOUR TAXES WHEN YOU CAN DO THEM YOURSELF FOR FREE! CHICAGO ILLINOIS

*Author of original report: I know they run your credit

*REBUTTAL Owner of company: Taxnet gives UNTRUE denial reasons to file taxes

*UPDATE Employee: Adverse Decision

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On 12/29/2014 I filled out an application online for a RAL through taxnet financial. They said within one day I would get a 1000.oo RAl against my irs expected refund and that there is no credit check. I had to upload to them my drivers license and copies of all my childrens ss cards. I do no owe the irs any back money. I ALWAYS get over 8,000 back. I have not done the RAL thing for about 5 years because I havent needed to so I dont owe any money for any RAL products or anything. So I wait two days for them to tell me that I was denied for the RAL and their reasoning is 

•    Refund Anticipation Loan Amount Compared to Loan Value
•    Federal Withholding Amount Compared to Loan  Value
•    Delinquent Debt with the Internal Revenue Service “IRS” or a State Agency (1 800 304-3107)
•    Prior Historical Data and Payment History with Refund Anticipation Loan Products.

As I stated preciously I have no issue with any of the things above! I checked my credit report and some place called credco checked my credit on the 29th. So my issue with this company is they lied said they dont check credit and they do. I get a hefty refund EVERY year, I dont owe the Irs anything and I havent had any RAL products in five years and when I did get them the company took it right out of my refund so none of this makes any sense. So now I have to lose 345.00 out of my refund for these jerks to file my return when I could have waited 3 weeks and did it myself for free. Im pretty sure this is just a ploy to get you to use them as your tax preparer and then turn around and deny you and you owe them almost 400.00. The other thing is they have you entire family's social security numbers and you have idea who they are or what they will do with them. They also have your banking info too.

If a company says no credit check then there should be no credit check plain and simple. I get credit alerts and I dont even know what the heck credco is and this is the only place I have applied to recently.

DO NOT USE THIS COMPANY TO TRY AND GET A RAL!! IT IS SHADY AND UNSAFE AND NOW I NEED TO PUT AN ALERT ON ALL OUR SOCIAL SECURITY NUMBERS AND HOPEFULL THE BANK WILL LET ME CLOSE MY ACCOUNT AND OPEN ANOTHER. TOTAL WASTE OF TIME AND ENERGY! IN SHORT A BUNCH OF SCAM ARTISTS.!

This report was posted on Ripoff Report on 12/31/2014 06:29 AM and is a permanent record located here: https://www.ripoffreport.com/reports/taxnet-financial/internet/taxnet-financial-scam-only-want-all-your-info-and-almost-400-to-do-your-taxes-when-you-ca-1198592. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
1Author
1Consumer
1Employee/Owner

#3 Author of original report

I know they run your credit

AUTHOR: Kelly40 - ()

POSTED: Friday, January 16, 2015

I get credit alerts everytime my credit is ran I know. They lied to get 345.00 out of me and anybody else stupid enough to think you will get a loan against your refund. Im getting over 8,000 no reason why I would get denied if infact a credit report was not ran on me! Bunch 0f liars

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#2 REBUTTAL Owner of company

Taxnet gives UNTRUE denial reasons to file taxes

AUTHOR: Corporateyousuck - ()

POSTED: Friday, January 16, 2015

Taxnet runs your credit even when they say they dont, DENIES EVERYONE, then files your taxes without you knowing and takes money out off the top for fraudulently filing your taxes.

 

Their reasons for denial are all wrong.

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#1 UPDATE Employee

Adverse Decision

AUTHOR: Taxnet Financial - ()

POSTED: Sunday, January 11, 2015

Dear Client,

We are NEVER happy when a consumer has had a bad experience with our company. We definately understand your concern(s);however, we can best assist you by clarifying some of the misinformation contained in your review.

General Background Information:

A Refund Anticipation Loan "RAL" is a loan and is not your actual refund. A "RAL" is based on your actual expected tax refund therefore there is NEVER A CREDIT CHECK.

A tax refund anticipation loan advance finance fee of $57 (APR 208.05% is based on a 10 day loan period) is deducted from the $1,057 tax refund anticipation loan advance upon approval for a $1,000 gross disbursement less tax preparation fees. Refund Anticipation Loan is disbursed to YOUR account within 12 hours or less of IRS acknowledgement. Availability of funds may vary depending on YOUR financial institution.

"WHEN YOU TAKE OUT A TAX REFUND ANTICIPATION LOAN ADVANCE, YOU ARE BORROWING MONEY AGAINST YOUR TAX REFUND. IF YOUR TAX REFUND IS LESS THAN EXPECTED, YOU WILL STILL OWE THE ENTIRE AMOUNT OF THE TAX REFUND ANTICIPATION LOAN ADVANCE. YOU CAN GET YOUR REFUND IN 8 TO 15 DAYS WITHOUT PAYING ANY EXTRA FEES AND TAKING OUT A TAX REFUND ANTICIPATION LOAN ADVANCE. YOU CAN HAVE YOUR TAX RETURN FILED ELECTRONICALLY AND YOUR REFUND DEPOSITED INTO YOUR OWN FINANCIAL INSTITUTION ACCOUNT WITHOUT OBTAINING A TAX REFUND ANTICIPATION LOAN ADVANCE OR PAYING FEES FOR AN EXTRA TAX LOAN PRODUCT."

We offer all refund options including the option to apply for a refund anticipation loan. You are NOT required to apply for a refund anticipation loan in order to e-file your income taxes. We offer site-links to the federal free e-file program. In addition, If you cannot afford a professional tax preparer or you need help preparing your own return, IRS trained volunteers can prepare your tax return for free and file the return electronically to speed up your refund:

  • Volunteer Income Tax Assistance (VITA) sites are generally located at community and neighborhood centers, libraries, schools, shopping malls, and other convenient locations. Each VITA site has volunteers who are trained to help you prepare basic tax returns and e-file your return. VITA sites are for taxpayers making $51,000 or less. To find a VITA site, call 1-800-906-9887 or visit www.irs.gov.
  • AARP Tax-Aide sites are available free to taxpayers with low and moderate income, with special attention to those 60 and older. To find an AARP Foundation Tax-Aide site in your community during the tax season, call our toll-free number at 888-AARP-NOW (888-227-7669) or visit www.AARP.org/taxaide.

Rebuttal to YOUR complaint:

We NEVER perform a credit check. We "as you" are not aware of the company that performed the credit check located on your credit report. We are not affiliated nor have we contracted the services of "credco" or any other credit check agency. We advertise "NO CREDIT CHECK" and we would be in breach of contract and open our company up to litigation if we perform a credit check without your permission. 

We NEVER charge $400 for our tax services and if you are denied a loan you don't pay the $57 finance charges. In fact if your application was rejected [you don't pay any fees]. If you file your taxes and you were denied for a RAL YOUR actual tax refund is not delayed due to the RAL decision. Our tax preparation fees vary depending on the type of tax return (e.g. small business return) but our fees are capped at $345 for all tax returns.

Your privacy is important to us and we would NEVER share any personal information to any third parties without your written consent. We maintain physical, electronic, and procedural safeguards that comply with the federal standards to guard your nonpublic personal information. We hope that you have confidence in our ability to perform the services requested by you. Equally important to us is your confidence in knowing that all your personal information is safe.

 

Suggested Resolution:


Please contact us in writing as suggested on your adverse letter decision so that we can provide the exact reason your loan application was rejected/denied. Loan applications are typically rejected/denied if information contained therein is either unverifiable or misleading (e.g. filing head of household yet you are legally married). We are not required to contact the IRS about this discrepancy ;however, we reserve the right to deny the RAL applicaiton. Remember our company has zero incentive(s) to deny an applicant for a RAL. The denial are only performed when a risk exists to the repayment of the loan amount. A credit check is NEVER conducted to determine if a risk exists to a secured refund. 

Our compliance department is aware of your complaint and we are ready to assist. You can also contact the credit reporting agency to obtain the details and reason for the credit inquiry. We guarantee you that the credit inquiry was NOT connected with Taxnet Financial or your RAL application. We wish you the best this tax season.

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