Report: #1121726

Complaint Review: Taxnet Financial - Select State/Province

  • Submitted:
  • Updated:
  • Reported By: Nideshia — Wilmington Delaware
  • Taxnet Financial Select State/Province USA

Taxnet Financial Fraud, Rip Off, Unauthorized use of information, Chicago IL

*UPDATE Employee: Read Disclosures prior to applying for a tax related product

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 They file a tax return in my behalf that was not authorize by me. They have no signed documents form me stating or agreeing to them to file for me. Also my tax return was filed wrong because they did not have the all the information regarding my taxes. No one contacted me and told me that they would be filing my return. I have spoken to the IRS about this situation as of 2/6/2014 the day I found out that they processed my return. I called several times on 2/6/2014 to get no answer just an answering service. I left several message and never recieved a return call. I called several times in the morning of 2/7 and finally on the 5th call and a 10 minute hold time at 11:08 a.m. a women got on the phone. She didn't give me her name or ID number. I explained to her that my tax return was filed by them and was not authorize and also that the balance of the refund is wrong because they didn't have all my info. I asked her if they took a tax preparation fee from my return she said yes. I said I don't know how that is possible if I didn't authorize you to file my return. Then she tells me it's no problem they can do a amended return for me free of charge. I told her I shouldn't have been charged in the first place and I wanted my refund plus the preparation fee that they charged me. She said she will send her boss an email about the situation and then hung up. This place is very unprofessional. They are ripping off innocent people. I am a single mother of 3 and I work two jobs. I work very hard all year and I don't expect to get ripped off by people praying on hard working people.

This report was posted on Ripoff Report on 02/07/2014 10:04 AM and is a permanent record located here: https://www.ripoffreport.com/reports/taxnet-financial/select-stateprovince/taxnet-financial-fraud-rip-off-unauthorized-use-of-information-chicago-il-1121726. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Read Disclosures prior to applying for a tax related product

AUTHOR: Taxnet Financial Inc - ()

POSTED: Thursday, June 12, 2014


Management is never satisfied with an unhappy client because an unsatisfied client costs us more in the long run versus resolving the issue immediately. (Due to client confidentiality we can't discuss cases with third parties or display tax information about cases on the internet but we will make general observations to assist complainants and other potential clients). Management has contacted the taxpayer in this case and although client is still not fully satisfied with our service; management has made attempts to resolve this matter. We truly apologize that client had a bad experience and we will continue to train staff to ensure that our tax preparation service meets all clients expectations. We would also ask that clients consider the following: 

Disclosure #1

  The lender reserves the right to deny any RAL application: If you have outstanding unpaid taxes, delinquent child support, delinquent student loans or other federal debt your application for a RAL may be denied. Your RAL application may also be denied if there are not adequate withholdings or estimated payments shown on your federal or state tax return. Your application for a RAL may also be denied if there are aggressive tax positions taken and/or positions likely to subject your tax return to additional review by the federal or state taxing authority. Your application for a RAL will be denied if there is evidence that you are delinquent with refund loan products from prior year(s). The lender reserves the right to deny any RAL application for any additional reason(s) except for on the basis of race, color, religion, national origin, sex, marital status, or age (provided the applicant has the capacity to contract); to the fact that all or part of the applicants income derives from a public assistance program; or to the fact that the applicant has in good faith exercised any right under the Consumer Credit Protection Act.

Disclosure #2

more than other sources of credit: Before applying for a RAL, you should consider whether a RAL is consistent with your personal needs and financial circumstances. If you are claiming the earned income credit (EITC), the costs of a RAL or any other loan product will be deducted from, and can substantially reduce, your EITC benefits. You may obtain the full EITC benefit if you choose to not apply for a RAL or any other Loan Product.
TaxNet Financial discloses all fees prior to RAL application submission. All applicants must read and sign that they have read all disclosures in order to apply for any loan product.

Disclosure #3

Taxnet Financial guarantees that your tax return is Accurate or Taxnet Financial will amend your tax return for up to 3 years for free. Taxnet Financial stands behind all returns and also offers free support for IRS inquiries or letters up to 3 years for no additional charge. 

Taxnet Financial understands that clients and even tax professionals make mistakes. Tax Professionals try to ask all the relevant questions to ensure that clients are receiving all the tax credits and deductions that YOU deserve ;however, in the event that a deduction or credit is missed we have up to 3 years to correct it with no penalty from the IRS. An accurate return is important to the IRS and our clients so for that reason we never charge for amended returns regardless of fault.

Disclosure #4

Taxnet Financial provides a copy of your tax return automatically to your email address on file. If you need a copy during the TaxNet Financial will provide another copy free of charge. 
All Applicants must read and sign the following prior to application submission:

You have been provided a copy of your tax return with your anticipated refund amount stated on IRS Form 8879. You further understand that your actual refund will be disbursed to you less any outstanding RAL amount, finance charges, and tax preparation fees. 

Comments/Questions of your own - Call us today 1 888 573 0222

Are you a client please provide us feedback and suggestions on how we can serve you better:


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