The UPS Store Screwed by UPS Store Chicopee Massachusetts

I had a similar poor experience, and sought no resolution through the UPS store hot line since the stores individually own allows for severence from corporate responsibility. Its a nice little system they have set up. It sounds like there are a few store owners that are willing to take responsibility, like the above rebuttal, but from what I can tell, within this "company" of smaller "companies" (cells you could call them), these decent owners are few and far between.

Fedex is the way to go. Since they have offered ground service, its all I use, its usually cheaper than UPS, and MOST of the time its actually cheaper than USPS, and you can use whatever boxes you want, its fast, CHEAP, you get tracking numbers for free, and insurance is integrated. They also take good care of the packages, and you can get good discounts by opening a fedex account. Its easy to just walk in drop off the package, and have it billed to your account with discount included. I am a power seller on ebay, and I have totally abandoned the other parcel services for FEDEX. Just find your local fedex kinkos, and you can stop by 24 hours a day.

hope this helps

If you feel you have a legitimate complaint with a The UPS Store, the best place to resolve the matter is with Mail Boxes Etc corporate. That contact number is (800) 789-4623. Your first concern in the perception of a "snotty attitude" or being talked to as if "I [was] an imbecile".

Regardless of this shipment going to a friend, family member, or Ebay buyer, people do move or errors are made when persons like your self submit the recipient address. UPS technology offers a service called 'Package Intercept'. There is a $10 fee for the service, but is free to The UPS Store customers. This service is not possible via the Post Office. For logical reasons, Package Intercept is not a guaranteed service and any fee will not be charged if it can not be completed.

The odds of both needing a change of address and the item being stolen at the same time are extremely miniscule. The only likely scenario is that the package was delivery to the original address that you had requested, and it now resides in the business or home to which it was delivered. The next step that you may exercise is a service called a 'Tracer', also a service not offered by the Post Office. This process can take up to eight days to complete and includes the delivery driver going to the location of which is was delivered and attempting to contact the current residing individual(s) regarding the delivery. This simple service is not uncommonly initiated for The UPS Store customers but, unfortunately an unusual communication problem between The UPS Store and yourself inhibited the process.

At times, frustrations such as yours place a burden on the business as the solution may not have been possible and/or did not suit the customer. The fact of the matter is that UPS (it could have been any shipping company) delivered the package properly to the address you had provided. The error made in the delivery address was yours and, what should be understandable, your responsibility and yours alone.

Regardless of why the communication broke down, had the Tracer not located recovered your shipment, a claim could have been opened to recover your loss. UPS is the only carrier that reimburses for shipments that apparently are 'stolen' after proper delivery. The only stipulation is that UPS will not deliver to that location in the future without a signature from the recipient.

I would like to add an opinion to this matter. Your last comment appears somewhat antagonistic and is also very inaccurate. People also express huge dissatisfaction with the Post Office service for obvious reasons. The Post Office technology allows for errors not frequent with other carriers. Public opinion about poor postal clerk attitude is almost a cliche' (and I'm not referring to "going postal".) Loss and theft are prone and significantly higher with the postal service. Other than packages typically under three pounds, Post Office cost is the same or higher than other carriers. While the Post Office (a privately owned corporation) technology is weak and outdated, UPS offers free $100 of insurance, an accurate and complete tracking number, money back guarantee arrival dates, etc., which the Post Office either charges for or can not do at all.

We have many, many customers that ship with us after vowing never again to the Post Office for a variety of reasons. Likewise, we offer the postal service at our location and I, the owner, loosely refer to it as my "necessary evil". We have often had customers that were upset with the Post Office delivery for which they feel we as The UPS Store had part in the actual mailing. As I have said to many customers, "Before you ship anything that is important with the Post Office, use either UPS or our competition - FEDEX." Some The UPS Store owners might object to my use of the FEDEX name, but it emphasizes an accurate unbiased fact. With business model flaws such as self-employed FEDEX drivers, etc, UPS arguable offers better and less costly service, but FEDEX is still far superior to the Post Office. There are reasons the Post Office (USPS) lost 3 billion dollars last year. That operational loss also manifests in it's service flaws. These problems will increase if the Post Office follows through with cutting back on delivery days to save expenses.

Again, contact Mail Boxes Etc if you feel you need further assistance. Good luck to you.