VIP Member Store I ordered glasses on Jan 4, 2018. On Feb 22, 2018 I cancelled the order. Still no refund March 16, 2018 California

I ordered the night vision glasses online on Jan 4, 2018.  I received 3 different e-mails about my order.  They seemed legitimte.  After several days, I called to find out the status of my order and how long it was going to take.  They said it could take many weeks.  One of the times I called, they told me that my glasses were at the post office in Nachitoches and that I would receive them any day.  I never got the glasses.  By Feb 22nd, I had waited long enough and asked for a refund.  I received an e-mail on February 22, 2018 indicating that my order had been cancelled and a refund had been given back to my credit card that day.  I actually got around to checking this today, March 16,2018 and there is no refund.

Each time I have spoken to the business, they always told me that they need to refer this to someone else and that they will get back with me.  That never happened.

Today, I demanded to speak to a supervisor and I was transferred to the floor supervisor who informed me that they had processed my refund on Feb 22 and that I had received it.  I have scoured my bank statement but have not found any refund as of 3/16/18 in the amount of $59.90.  She said that she would have to send this to some other department for further investigation.  I asked when I should call back and she said to give them another 2 weeks. 

Also, today, I read another e-mail from them that indicated that I had signed up for monthly membership at $6.98 a month.  I don't dispute that as I may have had to do that to order the glasses.  I cancelled that today and hope that I will not be charged again for that.