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Report: #1433846

Complaint Review: VIP Member Store - Dallas Texas

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  • Reported By: Debby — Lecanto Florida United States
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  • VIP Member Store Dallas, Texas United States

VIP Member Store Try to double charge & not send Night Vision Glasses Dallas Texas

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On January 16, 2018 I ordered Night Vision Glasses from VIP Member Store. The special sale was buy one $29.95 and 2nd pair free. Prompt delivery no more than 4-6 weeks. I was examining my checking acct and noticed they double charged me. Instead of $29.90, I was charged $59.90 so I immediately called them & explained I bought on bogo. After much conversation I was promised a refund of half the money which they did follow thru with. Due to some things said, red flags started to appear.

The person assured me the glassed were already mailed & I should recieve them anytime. 2 weeks later I called back since I still had not recieved them. After several more calls & assurances they were in the mail & now being sent from China so it takes longer. It happens that I had just recieved a package from China & it was only a week ! I started asking for supervisors & again assured they were shipped. My last call was 1st week in March and was told the glasses had been returned because they were broken. When I asked who had returned them since they were never recieved, they told me the distributer in California & my $29.90 was being credited back to my account.

To date I have not recieved either, the glasses nor the refund. I am still calling for my money & refusing to acknowledge anymore lies. Today is March 12th & the issue is still not resolved & I am going to the Atty Generals office & Better Business Bureau to lodge a formal complaint & possible assistance. If you were going to buy the Night Vision Glasses, save your time energy & money ! These people are scammers ! Don't make the same mistake myself & many others have made.

This report was posted on Ripoff Report on 03/12/2018 08:22 AM and is a permanent record located here: https://www.ripoffreport.com/reports/vip-member-store/dallas-texas/vip-member-store-try-to-double-charge-not-send-night-vision-glasses-dallas-texas-1433846. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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