Complaint Review: Enterprise Rent a Car - Coconut Creek Florida
- Enterprise Rent a Car 5105 Johnson Road Coconut Creek, Florida USA
- Phone: (954) 318-1331
- Web:
- Category: Auto Rentals
Enterprise Rent a Car Insyrance Scam - OMAR ENTERPRISE Rent a Car Deceitful Practices. Coconut Creek Florida
*Author of original report: Adding to this case
*UPDATE Employee: Email
*Author of original report: The information you REQUESTED Michelle
*UPDATE Employee: We're listening
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ENTERPRISE Rent a Car Deceitful Practices. ENTERPRISE RIPPED ME OFF for $358.03 As follows is an account of my experience with Enterprise Rent A Car. I was leaving my house to go to work on March 30th, 2014, when I went to my car, I found my car sitting on four concrete blocks and all four wheels were gone. I called my job ( I could not go to work ), called the Police and my Insurance Company, GEICO, and made the reports. Since I had a car rental option with GEICO, they referred me to Enterprise Rent a Car, made a car reservation for me and gave me a confirmation number. Enterprise was closed on Sunday. The following day, Monday a friend drove me to the Enterprise Office at 12037 SW 117th Avenue, Miami, Florida. I had to go to work and needed a vehicle. Without a car I could lose my job, for missing work. If you are victim of a crime, have an accident or any mishaps, it is normal to be in a state of shock, and have a feeling of loss and despair. I was very worried and concerned with showing to work and not be dismissed for bad attendance. The last thing you need is to have a company take advantage of you by deceiving and misleading you. But that is exactly what these people at Enterprise seem to be trained for. Take advantage of you when you are down and out. The Enterprise agent, Omar, told me that I had to sign the documents and initial on the spaces he circled. That the maximum amount I would be charged for this waiver was $121.67 which included a REFUNDABLE DEPOSIT of $50.00. So I would be paying only $71.67. My friend was present and witnessed the whole event. So I signed and initialed the papers trusting his explanation of the charges. Later in the month, on the 18th of April, 2014, I went to return the car, and was not told the amount due they intended to bill me. When I dropped off the car I was not required to sign any documents in agreement of these charges. According with Omar I already preauthorized them to charge me anything they wanted ( standard procedure ) and they DID. We need laws passed to forbid Rental Car companies from holding our credit cards hostage. Before we left I asked Omar for a copy of the bill detailing what they were charging me for and he refused to give me a copy. Until today, August 3rd, 2014, I was not aware of what the extras I was being billed for. Today, continuing to dispute those charges with my credit card company, they sent me a copy of the bill Omar refused to give me. By Law, in the State of Florida, all merchants are obligated to provide you a receipt for goods and/or services rendered. We only found out about the final amount when it appeared on my Credit Card Statement. Enterprise’s business model is to sell you insurance you don’t need. Today I am still engaged on this billing dispute and I contend that these charges were misrepresented and fraudulent. Enterprise and their agents are very forceful and aggressive trying to impose their insurance on you. There are lots of complaints against Enterprise Rent a Car if you care to Google it. Enterprise is a dishonest company with shameful business practices. It is best that you stay away from them. Just because your insurance company recommends them to you, DO NOT do business with them. As for my insurance company, GEICO, I am shocked, after reading so many complaints on Enterprise, that they are still doing business with them. I wonder why GEICO would be doing business with a company so unscrupulous, amoral and unethical. BEWARE! Several interesting sites here. You can Google “Enterprise Rent a Car complaints” or go to these links. consumerist.com/2007/03/13/9-confessions-from-a-former-enterprise-rental-salesman/dallasnews.com/investigations/watchdog/20130613-the-watchdog-nurse-challenges-car-rental-company-on-1000-bill.ece http://robertsiciliano.com/blog/2010/11/17/is-enterprise-rent-a-car-insurance-a-scam/ youtube.com/watch?v=Qu1axA-dqhc google.com/?gws_rd=ssl#q=Enterprise+Insurance+Ripoff mythreecents.com/reviews/enterprise
This report was posted on Ripoff Report on 08/03/2014 08:01 PM and is a permanent record located here: https://www.ripoffreport.com/reports/enterprise-rent-a-car/coconut-creek-florida-33073/enterprise-rent-a-car-insyrance-scam-omar-enterprise-rent-a-car-deceitful-practices-co-1167126. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#4 Author of original report
Adding to this case
AUTHOR: Do not like Enterprise - ()
SUBMITTED: Wednesday, September 10, 2014
Adding to this case,
Insurance problems with Enterprise, raises further questions as to why an unregulated business the rental car industry, manages to function as an insurance company & avoid state regulation by the Florida Office Of Insurance Regulation ( the Office of the Insurance Commissioner Kevin M. McCarty). Enterprise Rent A Car scares you, coerces & intimidates you & compels you to buy insurance protection from them when in most cases you don't need it. This business model is a scam.
They're virtually an insurance company under the cover of a Rental Car Company. If you get a mortgage from a lending institution, they are forbidden by Federal Law from selling you insurance on the property you are buying. They are forbidden from compelling you or even referring you to any specific insurance agent or insurance company. That is considered a conflict of interest
So why is a Rental Car Company allowed to work outside any insurance regulation & outside the law? Every insurance company in the State Of Florida falls under the jurisdiction of the Florida Office Of Insurance Regulation, & why even be allowed to operate outside any ethical or moral boundaries?
Rental Car Companies need to be regulated at the Federal & State Levels & they should be expelled from the Auto Insurance Business.
Let's call for regulation & oversight of the Auto Rental Industry, at the Federal (on the principle of Interstate Commerce) & State Levels.
Selling Insurance means you are in the Insurance Business, & by selling insurance in the State of Florida, Enterprise should be deemed an insurance company & automatically fall under the jurisdiction of the Insurance Comissioner.
BUYER BEWARE:
Beware that in most instances, you may NOT need the coveragethey are selling you. Chances are ( 70% or more) that you may already be covered by your insurance company. If not, call them and see if they can temporarily increase your coverage to fullfill your rental needs or try your credit card company. In many instances , if you charge your rental bill to your credit card , some credit card companies will give you the extra coverage you need for free. Call them before you charge. Using the rental car company as your insurance company should be the last resort. The coverage is limited, expensive and only covers their interests. Finally, Rule Number One, avoid doing business with Enterprise. If you must use their services, avoid taking their Insurance, try following the alternatives suggested above and if in the end none of that works for you....Good Luck, you will be ripped off.

#3 UPDATE Employee
Email
AUTHOR: Enterprise Rent-A-Car - ()
SUBMITTED: Tuesday, August 19, 2014
Mr. Alvarez, we have just sent you an email regarding your experience. -Collin

#2 Author of original report
The information you REQUESTED Michelle
AUTHOR: Do not like Enterprise - ()
SUBMITTED: Monday, August 18, 2014
Michelle;
Up to this moment, nobody from Enterprise has resolved this problem or contacted me.
The pink paper copy shows numbers 852766 & 76PHMJ.
I'm not sure which of these 2 numbers is the rental agreement number.
As for the address, It is written on the text of my complaint, but here it is again. I can be
reached at
(786)XXX-XXXX
Michael Axxxxxx
Miami, FL. 33116
Ref# 140813-002508
Enterprise Rent-A-Car
12037 SW 117th Ave
Miami, FL. 33186-5215

#1 UPDATE Employee
We're listening
AUTHOR: Enterprise Rent-A-Car - ()
SUBMITTED: Wednesday, August 13, 2014
We've taken note of your comments and would like the opportunity to look into this for you. Please send us a detailed email to care@enterprise.com including the exact rental location, your contact information, your rental agreement or reservation number and any further information regarding your experience with us.
Please reference number 140813-002508 in the subject line of your email. We look forward to hearing from you soon.
Respectfully,
Michelle
Social Monitoring Coordinator
Enterprise Rent A Car


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