Complaint Review: Enterprise Rent-a-Car - Hamilton Ontario
- Enterprise Rent-a-Car 40 Cootes Dr Dundas, ON L9H 1B3 Hamilton, Ontario United States of America
- Phone: (905) 627-9177
- Web: 79 Westwood Avenue
- Category: Auto Rentals
Enterprise Rent-a-Car Charging me 600$ for a 1 inch scratch I didn't cause!! Hamilton, Ontario
*Consumer Comment: Joseph Brown
*Consumer Comment: Criminal Enterprise scam
*UPDATE Employee: Enterprise Rent A Car
*Consumer Comment: A parked car can get scratched
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
I have rented cars from Enterprise few time before and I did not have any problems with them and so I didn't suspect that they would fraud me this way. When I picked up the car, we did a really quick walk around and I trusted the representative. However, I did notice he was extremely quick with the walk around. over the 4 day rental period, I can assure you that there was nothing that could have caused any damages because the car was parked at the hotel for the entire time as we used public transportation and walked around in montreal downtown. When we returned the car, they found a "1 inch scratch on the front bumper" which may have been there when I rented the car. it was so small that there is a high possibility of missing it when he did the walk around. It would have been impossible to notice the scratch in the walk around as it was so tiny and it was right at the front bumper in the middle and the car was facing the rental office that we did not even take a look at the bumper! He quickly filed a report, and the representative was very rude! he did not explain that it would be sent to a collision center or anything, he has told me to pay a 100$ for the damage and that it would be sorted out! he DID NOT indicate that the 100$ was only a deductible! He did not mention anything else. Couple weeks later I received a letter from the damage recovery unit stating that the damages cost close to 600$ and have contacted my insurance company without my consent and now it is on my file affecting my insurance!
what I don't understand is that how can a 1 inch scratch cost me 600$ that I did not cause. I can guarantee that I did not hit anything and had no damages while the car was in my possession. I feel truly scammed as a student, I cannot afford to pay this damages!
Enterprise Rent-A-Car are rude and they rip you off!
This report was posted on Ripoff Report on 01/18/2012 01:33 PM and is a permanent record located here: https://www.ripoffreport.com/reports/enterprise-rent-a-car/hamilton-ontario-l9h1b3/enterprise-rent-a-car-charging-me-600-for-a-1-inch-scratch-i-didnt-cause-hamilton-o-824631. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:



#4 Consumer Comment
Joseph Brown
AUTHOR: coast - (USA)
SUBMITTED: Thursday, January 19, 2012
I have rented from Enterprise many times and have never been scammed.
The OP stated the car was left unattended in a parking garage. Unattended cars can get damaged.

#3 Consumer Comment
Criminal Enterprise scam
AUTHOR: Joseph Brown - (USA)
SUBMITTED: Thursday, January 19, 2012
Come on Coast, you've been here long enough to know this is a typical Criminal Enterprise scam to bleed more money from a consumer.I mean, over 200 reports here and no telling how many others on the net. They need to be put out of business.

#2 UPDATE Employee
Enterprise Rent A Car
AUTHOR: Enterprise Rent-A-Car - (USA)
SUBMITTED: Thursday, January 19, 2012
Weve taken note of your complaint and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to care[at]enterprise.com including the exact rental location information, your contact information, your rental agreement and/or damage claim or "DX" number and any further information.
When emailing, please list Reference Number 120119-000319 in the subject line. We look forward to hearing from you.
Respectfully,
Genelle
Enterprise Rent A Car

#1 Consumer Comment
A parked car can get scratched
AUTHOR: coast - (USA)
SUBMITTED: Wednesday, January 18, 2012
"there was nothing that could have caused any damages because the car was parked at the hotel"
Something or someone could have scratched the car while it was parked.


Advertisers above have met our
strict standards for business conduct.