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Report: #1182691

Complaint Review: Enterprise Rent a Car - Harrisburg Pennsylvania

  • Submitted:
  • Updated:
  • Reported By: Ashley — Harrisburg Pennsylvania
  • Author Not Confirmed What's this?
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  • Enterprise Rent a Car Harrisburg, Pennsylvania USA

Enterprise Rent a Car Charge for nonexistent car damage Harrisburg Pennsylvania

*UPDATE Employee: Enterprise Cares

*UPDATE Employee: Enterprise Rent A Car

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So many complaints for Enterprise Rent a Car. Mine is very similar. I had a rental car for the better part of a month, black and compact. I live in PA, the rental car and my car being repaired was in Maryland. My dad agreed to drive the car to MD and retrieve mine as he was off of work. He was instructed by Enterprise to drop the car off at the body shop, they did that all the time. He did, without issue as the car was not damaged. The next day the PA branch called me and said there is a big scratch on the car, and the company would be calling me for a statement. They did, and I did my research online and found that fraudulent claims are common practice with Enterprise. Eventually they sent me stock photos, 1 by 2 inches and black and white of a black car. Impossible to link to the car and pathetic attempt at extortion. I had cancelled my credit card because they are clearly looking for a black check to charge fraudulent damages to. Collections letter has just come. Such a shady company and I feel awful for everyone who has been impacted. A girl called me from a blocked number a few weeks ago to argue about this rental claim and got super defensive when I brought up their negative online presence and basically hung up on me saying we'd be going to collections. I am sure they are taking advantage of the situation and think it is criminal.

This report was posted on Ripoff Report on 10/13/2014 02:39 PM and is a permanent record located here: https://www.ripoffreport.com/reports/enterprise-rent-a-car/harrisburg-pennsylvania-17102/enterprise-rent-a-car-charge-for-nonexistent-car-damage-harrisburg-pennsylvania-1182691. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#2 UPDATE Employee

Enterprise Cares

AUTHOR: Enterprise Rent-A-Car - ()

POSTED: Friday, October 31, 2014

Ashley,Customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please email me at care@enterprise.com with the complete details, exact renting location, contact information and any rental agreement numbers. Also reference #141031-002561 in the subject.  I look forward to hearing from you soon, thank you. Chris, Social Monitoring Coordinator, Enterprise Rent-A-Car

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#1 UPDATE Employee

Enterprise Rent A Car

AUTHOR: Enterprise Rent-A-Car - ()

POSTED: Tuesday, October 21, 2014

Thank you for bringing this to our attention Ashley. Please send us a detailed email to Care@Enterprise.com with 

    • Renter’s full name 
    • Current phone number
    • Location rented
    • Rental agreement (RA) number
    • “DX” or claim number and reference number 141021-001688.

As customer service is of the utmost importance, we would like to look further into this situation for you. Thanks for posting and we look forward to hearing from you soon. -Tatiana

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