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Report: #1190601

Complaint Review: Enterprise Rent a Car - Indapendance Mo

  • Submitted:
  • Updated:
  • Reported By: samgene — Fenton Missouri
  • Author Confirmed What's this?
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  • Enterprise Rent a Car 2300 Nolan Av Indapendance Mo, USA

Enterprise Rent a Car charged for damages not caused by me Independance Missouri

*UPDATE Employee: Enterprise Cares

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On the second week of October, after my Rv broke down, we rented a car from Enterprise Rent a car in Independance Missouri. I did a walk around in the car a did not see any damage. We continued on our trip to Denver. On ou17:18:50r way back, we dropped off the car and the agent opened the door stood on the threshold with  her head at an angle,  and spotted two dings. She then went to the front of the car, put her head even with the hood and spotted one more ding. She blamed it on Hail damage and since I was responsible I would have to pay for the damage. It did not rain the whole time we were in Denver. On our return we encountered light rain, no hail.  Unfortunately, I can't prove prior damage. Be warned, Enterprise will stick it to you if you do not go over your rental with a fine tooth comb when you pick it up. I have been a customer of them for years.  I will NEVER rent from them again.

This report was posted on Ripoff Report on 11/21/2014 03:46 PM and is a permanent record located here: https://www.ripoffreport.com/reports/enterprise-rent-a-car/indapendance-mo/enterprise-rent-a-car-charged-for-damages-not-caused-by-me-independance-missouri-1190601. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Enterprise Cares

AUTHOR: Enterprise Rent-A-Car - ()

POSTED: Monday, November 24, 2014

samgene, 

We appreciate your comments and would like the chance to assist you with this. Please send a detailed email to care@enterprise.com including the exact rental location, your contact information, your claims, rental agreement or reservation number and any further information regarding your experience with us.

Please reference Number 141124-001321 in the subject line of your email. We look forward to hearing from you soon.

Respectfully,
Carol H.
Social Monitoring Coordinator
Enterprise Rent A Car

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