Enterprise rent a car Failed to explain contract terms & wrong car rental time, dirty cars, waiting customers, Saint Louis Missouri

My complaints are about:

1. I rented cars from Toledo locations various times and interiors were dirty. One time I even needed to clean the car myself. It happened in both Alexis and Woodville locations in Toledo area.

The following incident only applied to Alexis location:

2. When I arrived Alexis location with reservation, I was told that they had to send cars from different location. I waited for 15 to 20 minutes, car showed up. However, the associates were talking on phone instead of taking care of customers first. I ended up waiting for almost 30 minutes.

3. When I was asked to sign contract, the associate failed to reveal the term about optional insurance. Fortunately I rented cars with Enterprise long enough therefore I remembered that term and questioned that agent about it. She then waived it for me.

4. She asked me I could choose a car. I reserved a full size car and she gave me a choice of a mid size car. Again I know how Enterprise defined size of cars and I questioned her about it again.

5. My true pick up time was 6:09 pm but the contract said I picked up at 5:30 pm, and there was an hourly rate charge if I returned car after 5:30 pm.

For #3, #4 and #5, I highly suspect that associate and manager from Alexis location is trying to rip off customers or charge customers more money with such practice.

For #1 and #2, they failed to show respect to customers since no customer wants to drive a dirty and trashy car (interior) in addition to being ignored by them.

I had contacted Enterprise customer service department on 2-13 and I wa told that someone from corporate office would contact me. However, no one contacts me as of today.