Samsung CVE, Inc. Samsung Customer Service has not been able to resolve problem with CVE, Inc losing my soundbar. Riverdale New Jersey

Samsung directed me to send my non-functioning soundbar to CVE, Inc. for warranty repairs. I received an e-mail from CVE, Inc that reapirs were completed and the product was being returned to me. A tracking number for the UPS carrier was provided. Per the trakcing, the package arrived at Okanogan, WA and was refused due to package and product damage. UPS notified CVE, Inc about the refusal and provided me the tracking number for the return to CVE, Inc. I phoned Samsung Customer Service, was given a new repair ticket number generated for the reapir of said damaged product. Through the trakcing number, CVE, Inc received the returned damaged soundbar on October 3, 2017.

I have made a minimum of 16 calls to Samsung Customer Service enquiring about the soundbar and its whereabouts since there has been no communication from CVE, Inc. I have spoken to supervisors, the escalation department and have made attempts to contact CVE, Inc via phone and e-mail. Samsung Customer Serice department passes the buck to CVE, Inc and they in turn are not communicating. To date I have had no resolution and can only assume that the soundbar was damaged beyond repair and CVE, Inc is not taking the responibilty or liabilty.

I have requested a refund from Samsung but have had no response from Samsung. I need help to resolove this problem.