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Report: #1515040

Complaint Review: amazon -

  • Submitted:
  • Updated:
  • Reported By: anne — North Wales United States
  • Author Confirmed What's this?
  • Why?
  • amazon United States

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Dear Customer,  

Your Amazon account where placed on hold and all pending orders.   We took this action, because the billing information you provided did not match the information in the card issuer file.   To unlock your account, you can click the button below and proceed with identity verification to prove that it is your account.      

You cannot access your account until this process is complete.   If you don't complete the verification process within 24 hours, all pending orders will be canceled and we will lock your account permanently.   We appreciate your patience with our security measures. Thank you for your attention.    

Best regards,  

Amazon Help Center

This report was posted on Ripoff Report on 01/07/2022 02:13 PM and is a permanent record located here: https://www.ripoffreport.com/report/amazon/saying-account-suspended-1515040. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#5 Author of original report

amazon saying account locked

AUTHOR: anne - (United States)

POSTED: Friday, February 18, 2022

Am͏aážµzáž´o­n‌ <zyqvwoewl9njbxc-em2y9tuukfl3fezc@newsamz.net> To:tanman4@att.net,tanna4ever@att.net,tankeead@att.net,tannamuse@att.net,tanmanstu@att.netand 95 more...   Fri, Feb 18 at 11:03 AM  

For your security we disabled links in this email. If you believe it is safe to use, mark this message as not spam.   Your credit card on file has been declined.        

Oh no, your Account on hold due to a billing issue     

Update Payment Information      

Hello User,

We weren't able to process billing payment due to a problem with your card. This means your account are on hold. Please update your payment information within the next 6 days to continue.

Thank you,

Amazon.com Customer Service      

DEALS TIPS ACCOUNT HELP     Need some help?
If you have any questions, click here to chat with Customer Service about this email.   © Amazon.com, Inc. or its affiliates. All rights reserved. Amazon, Amazon.com, Prime, the Amazon.com logo and 1-Click are registered trademarks of Amazon.com, Inc. or its affiliates. Amazon.com, 410 Terry Avenue N., Seattle, WA 98109-5210.

A charge can be declined for a variety of reasons. For more information on why this charge was declined, please contact your card provider.

You can always access your account information and update your preferred payment method by following these steps:

  1. Go to www.amazon.com.
  2. Click on Your Account at the top of any page.
  3. Click "Manage Prime Membership" under "Settings".
  4. Sign in with your e-mail address and password.
  5. Under "Preferred Payment Method" on the right-hand side, click "edit payment method".
  6. Follow the on-screen instructions to update your card or choose a different one.


This message was sent to the following: tanyanrowell@att.net

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#4 Author of original report

amazon account locked

AUTHOR: anne - (United States)

POSTED: Friday, February 04, 2022

Am‍azonáž´ <vgjtwg711ss2jao-psixz95xjs9ctgix@googlegroups.com> To:tanna4ever@att.net   Thu, Feb 3 at 3:49 PM   For your security we disabled links in this email. If you believe it is safe to use, mark this message as not spam. To view this email as a web page, go   G

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#3 Author of original report

anazon account locked

AUTHOR: anne - (United States)

POSTED: Tuesday, February 01, 2022

ma‍z͏on <6gvcqqhc4vpjblc-khwg9fn7iejsyfxw@googlegroups.com> To:tanna4ever@att.net   Mon, Jan 31 at 3:30 PM   For your security we disabled links in this email. If you believe it is safe to use, mark this message as not spam.        

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#2 Author of original report

amazon saying account is locked

AUTHOR: anne - (United States)

POSTED: Monday, January 17, 2022

Oh no, your Account on hold due to a billing issue     Update Payment Information     

Hello User,

We weren't able to process billing payment due to a problem with your card. This means your account are on hold. Please update your payment information within the next 6 days to continue.

Thank you,

Amazon.com Customer Service

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#1 Author of original report

now saying account is locked

AUTHOR: anne - (United States)

POSTED: Monday, January 10, 2022

Oh no, your Account on hold due to a billing issue    

Update Payment Information      

Hello User,

We weren't able to process billing payment due to a problem with your card. This means your account are on hold.

Please update your payment information within the next 6 days to continue.

Thank you,

Amazon.com Customer Service

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