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Report: #1500731

Complaint Review: Empire Today - Northlake Illinois

  • Submitted:
  • Updated:
  • Reported By: Dave — Salineville Ohio United States
  • Author Not Confirmed What's this?
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  • Empire Today Northlake, Illinois United States

Empire Today I called Empire because of their 50% off sale. Salesman came and showed some samples.After paying almost $20 per square foot for plastic junk I wish I had gone to Home Depot. Has anyone received 50% off? Northlake Illinois

*Author of original report:

Customer service??

*UPDATE Employee:

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I called Empire because of their 50% off sale. Salesman came and showed some samples. I asked about the 50% off and he said "that only applies to hardwood flooring”. I wanted Luxury Vinyl Tile (LVT) so the "sale” did not apply to me. After they installed some cheap China junk, I saw the ad again and it clearly stated LVT was included. I called Empire and no one was able to explain. They just told me they didn’t know and the only person in the company that did know was out of town.

Finally after 4 days the original salesman called me and said the only LVT that the sale applied to was xxx line and it had a "do not sell” order on it. So, I said that means that no LVT was included in the sale. He said that’s not true so I asked which is on sale and he couldn’t answer me. Then I asked for the company policy or whatever it was that excluded me and was told he would email it to me. Of course he didn’t send anything, including any warranty information.

After paying almost $20 per square foot for plastic junk I wish I had gone to Home Depot. Has anyone received 50% off? United States

This report was posted on Ripoff Report on 10/09/2020 05:28 AM and is a permanent record located here: https://www.ripoffreport.com/report/empire-today/northlake-illinois-i-called-1500731. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#2 Author of original report

Customer service??

AUTHOR: Dave - (United States)

POSTED: Monday, October 12, 2020

 Already been through "customer service " a number of times. They no nothing about anything. She did give me a reference number for my complaint: 1-4746353930. Look it up and you email me, not the other way around.

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#1 UPDATE Employee

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AUTHOR: CustomerSupport - (United States)

POSTED: Friday, October 09, 2020

Dave, we're sorry to hear this has happened! Please email your account and contact information to us at customersupport@empire-today.com so we can provide further assistance.

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