Hyundai motor finance Agents and "managers” lied to me about being required to make payments on my vehicle Fountain Valley California

My car was totaled in December 2020 and I have been going back and forth with Hyundai motor finance since I reported my vehicle being a total loss. They have taken their time sending my documents and told me I was still required to make payments on a totaled car. My gap insurance sent their pay off to them recently and when I called to check on if Hyundai motor finance received this, I was told my payments should have been on hold since my vehicle was a total loss.

When I asked about getting a refund since I was lied to by multiple agents and “managers” I was abruptly told I wouldn’t receive a refund. Their customer service is disgusting and I plan on suing the company if I don’t get my money back.