Complaint Review: Amazon - Internet
- Amazon Internet United States of America
- Phone:
- Web: www.amazon.com
- Category: On-Line Stores
Amazon amazon Amazon refuses refund of CC charges when they can see item was misaddressed by seller Internet
*Author of original report: Refund - after much effort
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I purchased an item from an Amazon Marketplace merchant (ANTOnline) who failed to properly address the shipment, resulting in it being sent back to the shipper by UPS.
All of this was visible in the UPS tracking.
Merchant refused to ship a replacement or issue a credit until the item arrives back with them. They've said they're canceling the order, in effect.
In spite of this, Amazon wants to wait until the end of the "delivery window" (two weeks after the order) to issue a credit to my MasterCard. I guess they want the "float" for their trouble.
No amount of repeated demands to Amazon worked.
I've been forced to enter a dispute and a charge-back from MasterCard to get a timely refund.
This report was posted on Ripoff Report on 12/28/2009 04:43 PM and is a permanent record located here: https://www.ripoffreport.com/reports/amazon/internet/amazon-amazon-amazon-refuses-refund-of-cc-charges-when-they-can-see-item-was-misaddressed-546460. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
Refund - after much effort
AUTHOR: Anonymous - (U.S.A.)
SUBMITTED: Tuesday, December 29, 2009
Amazon finally agreed to refund the charge, but not until after a half-dozen email exchanges, including people repeating the same script having obviously not read the order history.
This didn't happen until I filed the RipoffReport.com report, turned off auto-renewal of my Amazon prime, replaced the item with another from a non-Amazon vendor, filed a BBB report, AND called asking for the person given as the contact name by the Seattle BBB,
and initiated a dispute with the CC company.
That someone should have to go through all of this just to get Amazon to do what is so obviously the right thing (i.e., no merchandise, no charge) in the first place justifies this report remaining for all time.
Amazon ignores the fact that, since the place the CC charge, they are contractually responsible to see to it that they or their subcontractor deliver the goods or process a refund as soon as it becomes clear that they will not.
Perhaps it will help someone else get a higher dollar value around people at Amazon who hide behind "policies" and "procedures" while missing the point that they're holding onto money to which they are not entitled.
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