Complaint Review: Amazon
Amazon, Amazon.com Amazon.com Extremely Poor Customer Service Seattle Internet
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I placed a order for a video card through Amazon on August 30, 2016. According to the Supervisor named "Suraj", Amazon can't help a customer according to their policies. "Suraj" stated further it is "normal" and "all items" must take several days in order to come up with a solution. I've read in multiple forums from the "BBB" website to "Amazon Community" pages, of customers receiving a replacement or a refund for items marked as delivered, but were never received. According to the tracking on Amazon's website, "Your package was left at the front door or on the front porch." Therefore, because Amazon authorized the release of a high value item to be left outside the customer's home, Amazon is 100% responsible for the package. In other words, Amazon basically did not follow due diligence procedures. On top of lying, not providing proper customer support, failure to provide due diligence, Amazon has refused to provide standard customer service multiple times. I have tried to resolve the problem in which I have not received my item. The frustrations and stress by the action and/or in-actions of the customer service representatives to the supervisor (Suraj) in failing to provide a reasonable solution and treat me equally plus fair are not acceptable. Amazon being unfair through the actions of Supervisor Suraj in refusing to help me with a delivery issue, I would like a refund for the graphic card that hasn't arrived. I've dealt with multiple companies before (walmart, target, cvs, bestbuy, etc.), but the lack of non-helpfulness from Amazon recently is the worst I've experienced in my entire life. As a result, I'm taking this complaint into multiple forms to let everyone know about the poor customer service at Amazon. I can't believe how much of my time was wasted, it's like they don't even care about customers. I will definitely share this bad experience with amazon to family and friends.
This report was posted on Ripoff Report on 09/04/2016 05:28 PM and is a permanent record located here: https://www.ripoffreport.com/reports/amazon/internet/amazon-amazoncom-amazoncom-extremely-poor-customer-service-seattle-internet-1326371. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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