Amazon Scam Holding Funds and Freezing Account Internet

On there website when you go to buy amazon coins for in app purchases it says you will receive them in 5 minutes.  This isn't true after you place your order and don't receive them after waiting a few minutes when i call or email them.  The company proceeds to tell you that you will have them in 4 hours.  After waiting 4 hours and not receiving them then when you request a call from them.  They will then tell you 1-2 business days.  So like any customer that has been lied to and deceived I cancel my order.  Then the rep on the phone tells me next time just use my card to buy a gift card then use the gift card to buy coins I will then get my order faster.  Same thing website says 5 minutes and hours and a day later still nothing.  So I cancel the purchace again.  Then after a couple weeks of not buying anything I decided to take a different reps advise and go to the store and buy the amazon card there then add the gift card to my account.  Then once that was done I tried to buy amazon coins.  Still nothing!  After about 30 minutes of waiting I had requested for customer service to call me and again they tell me four hours.  When four hours approached I tried to log into my account and they locked me out of my account.  And I am unable to access my account with hundreds of dollars of gift card balance.  Now they say that maybe three days I will beable to get into my account.  They have deceived millions of people buy there recieve in 5 minutes as I know about 30-40 people that never get what they purchase online the same day.  They always get theres the next day, I however do not.  Be very caustious of using this online company for anything as they are just scamming people out of money.