Complaint Review: Century Link -
- Century Link https://www.centurylink.com/ USA
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- Category: Internet Services
Century Link False bundle plan prices centurylink.com/
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I recently changed my Internet services 3 months ago from Giant Communication over to Century Link because it was supposed to be cheaper in a bundle with a phone line along with Direct TV. I had Direct TV at the tme so the phone customer service rep supposedly hooked me up with a great deal for approximately $60ish with fees and no start up fees for a new customer. I was also told that I would only be paying one consolidated bill from now on and I would not have to worry about multiple bills due to them bundling things together for me so I thought that was great and signed up.
Well I recieved a disconnect notice in the mail from Century Link yesterday and this is the first bill I have ever received from them and this bill is a wopping $482.68 past due with a total bill of $625.86 just for the phone line and Internet services. Mind you I pay my Direct TV bill every month from my checking account credit card so I assumed everything was billed with Direct TV like I was told by the sales rep from Century Link since my Direct TV bill seemed to jump up in price. The bill I received is not itemized or anything, it just has a past due amount to pay the disconnect date.
So I went to the Centur Link website and started a chat session with someone and he said I am dilenquent on my bill and would not give me a staright answer on what I owe and then said there was an installation fee and my bill was set at $95 a month, he would not give me the amount of the installation fee after I told him that I was told the fee was waved for a first time customer. I told the rep this was not the agreement that I had over the phone with them or I never would have went to a higher bill since the reason wanted to switch was to lower my previous $79 dollar Internet bill. I also replied that this was B.S. and he said he could not chat with me anymore because I used vulgar language, I only type the abbreviation of B.S.
Can anyone help me with this on the legal level becaus eI do not want to get stuck with a false service agreement and a gigantic bill?
Thank you,
Aaron from Holton Kansas
This report was posted on Ripoff Report on 08/19/2015 07:06 PM and is a permanent record located here: https://www.ripoffreport.com/reports/century-link/century-link-false-bundle-plan-prices-centurylinkcom-1249661. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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