Century Link qwest over charges and will not credit for these charges colorado springs colorado

 I have been retired from Qwest since November of 2008. I was supposed to have free local calling. Also for the last 3 years I was supposed to have dsl service at the price of 24.99 for life. I have been paying through auto pay and it is my fault for not checking on my billing until now. I went over my billing and discovered that I have been billed 54.99 for my dsl service and as far back as October of 2011 I have been billed for my local phone service. I spoke to the manager of Century Link today by the name of Andrew and he basically told me that if was my fault for not checking on my billing statements and there was nothing he could do. I asked to either speak to his manager or to have his manager call me and his reponse was that his manager was there only for administration purposes and did not talk with customers. I asked for his number and all he would give me was the main 800 number for customer service. My suggestion to anyone who uses the Century Link auto pay is to check your billing statements, it seems Century Link will make promises  of cost but randomly change your serivces without notifications. Andrew told me that it is my responsiblity to review my bill and call if there is any issues. I told him that it was Century Links responsibility to bill honestly. Century Link has no integrety when it come to doing business honestly. I was told I could not get a credit since it goes back to far and that they had no information regarding the 24.99 for life program. I will be cancelling my service with Century Link since this seems to be my only recourse of action.  If you have any other options when it comes to telephone or internet services in your area I would suggest looking at other provider who treat their customers with respect on honesty.