Choice Home Warranty Unethical Behavior and Breach of Contract Edison New Jersey

 I have a home warranty with Choice Home Warranty that is supposed to cover
repairs to my washing machine. They sent a technician to my home in May who did
an unsatisfactory job in assessing problems with the washer.

The technician did not determine the cause of the leak from the machine into our basement, but
determined the problem with the machine was due to the door seal and a crack in the dispenser.

This does not account for the problem with us being able to turn
off the machine and with the leaking in the basement. I explained this to the
representative of Choice Home Warranty who advised me to get another technician
to come out to look at the machine. He said Choice would pay for the service fee and respect the findings.

I called Sears, whose technician did a thorough assessment and determined a leaky plumbing connection and a malfunctioning
computer control panel. I have asked that the computer control panel be repaired, either though Sears or with a competent technician sent by Choice. So far, they have refused to do either.

The warranty clearly covers repair of the computer control panel. Here is the applicable coverage statement in the contract:

D. COVERAGE (COVERAGE DEPENDANT ON PLAN) 2. CLOTHES WASHER INCLUDED:
All components and parts, except: EXCLUDED: Noise - Plastic mini-tubs - Soap
dispensers - Filter screens - Knobs and dials - Door seals – Hinges - Glass – Leveling and balancing -Damage to clothing.

I have phoned repeatedly, wasted many hours on hold, and had to deal with Choice agents more interested in
getting me off the phone than in honoring the company's contract to repair the
washer. Their behavior has been unethical and constitutes a breach of contract.